Autonation Subaru - Service Center

Brought my car on for shaking. Assessment was I had after market rims and spacers and they would not service the vehicle. The stated they removed one (1) rear driver side wheel and the lugs where very loose. market rims and spacers and they would not service the vehicle. The stated they removed one (1) rear driver side wheel and the lugs where very loose. Stated the spacer was damaged and said they repaired it. I was rather alarmed considering I just drove 500 miles with the shaking and what danger I or others could have been put in. So I took the car to another mechanic and he removed all four (4) tires and found that one other tires was missing a spacer. I did have a tire rotation done at another facility that is the blame for the missing spacer. But that is not the point. The point is that Subaru COULD HAVE AND SHOULD HAVE LOOKED AT ALL of the tires to determine the cause of the issue. What if they sent my on my way and the wheel fell off? Could that have been the cause for the issue. If you maybe took a little more time to look at the my car maybe you could have done the same. It should be noted that the advisor said since they are aftermarket rims that they cannot help. But if look at all the cars parked on the road outside the dealer. 90% of what are assumed to be the mechanics Subarus ALL HAVE AFTER MARKER RIMS. I will never buy another Subaru and I will never recommend anyone go to bob baker Subaru. Furthermore I will never trust a dealership service center to do anything in the interest the of the customer. More

Nice job on our service. Thank you very much. Price was higher than outside but not as much as we thought. Good job and I’m happy we came here higher than outside but not as much as we thought. Good job and I’m happy we came here More

I was quoted $140 for my 20k service from the lady I scheduled with. I also asked for front wiper blades and was told approx $20 each. I presented a 10% coupon at drop off and informed service of my quo scheduled with. I also asked for front wiper blades and was told approx $20 each. I presented a 10% coupon at drop off and informed service of my quoted price. After completion I was told around $250. I questioned the price and was told $180. When I picked up my vehicle it was close to $195. On my way home my washer fluid light came on. I am dissapointec. More

Excellent service friendly service writer- it took longer than estimated but not extremely long. Gave me estimates for suggested service needed. Price was very reasonable . than estimated but not extremely long. Gave me estimates for suggested service needed. Price was very reasonable . More

The staff is very courteous and helpful! Appreciate their COVID protocol for replacement vehicles. The status updates during the day are very useful as a customer! COVID protocol for replacement vehicles. The status updates during the day are very useful as a customer! More

Pretty good very nice and helpful people. Them very explicitly and detailed, the service was on time no complaints like I say I recommend them . explicitly and detailed, the service was on time no complaints like I say I recommend them . More

Good service and I appreciated the precautions taken due to Covid. Service advisor took the tune to answer my questions and also gave me some insight into the factory service schedule since my car isn’t bei to Covid. Service advisor took the tune to answer my questions and also gave me some insight into the factory service schedule since my car isn’t being driven often anymore. Only downside was the wait time was an hour and a half longer than quoted when dropping off. But I expected as much because of how busy they were. More

Second recall service visit to replace mechanically faulty airbags. First visit in 2016 resulted in an inoperable dashboard controls, electrical failure, and a pushed in vent, all of which were never faulty airbags. First visit in 2016 resulted in an inoperable dashboard controls, electrical failure, and a pushed in vent, all of which were never made right in 2 follow up visits. This time around, JP Phillips made sure that all components worked before he called me to pick it up. The one star rating is for making me wait 3+ years to get it right. More

Easy scheduling; efficient, friendly service.Appreciate Easy scheduling; efficient, friendly service. Appreciate the car wash! Felt very covid conscious and safe! JP took the time to detail what future Easy scheduling; efficient, friendly service. Appreciate the car wash! Felt very covid conscious and safe! JP took the time to detail what future service would include.. More

I like the fast service given. Very well done, always friendly, rendered on time, vehicle well taken care of, keep it up, trust Bob Baker Subaru. friendly, rendered on time, vehicle well taken care of, keep it up, trust Bob Baker Subaru. More