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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 30, 2020

Very efficient service. I was in and out timely and all work performed was explained well. Bob Baker has a good service department system, that is why I continue to use them. More

by Tzonaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

December 30, 2020

I went to get my oil changed on my current car and left with a new, used car! I attribute this to Jason Field. He was great and genuinely was excited for me to get this car as I was. I probably wouldn’t More

by maryse0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us! We're happy to hear that you enjoyed working with Jason and hope you're enjoying the new vehicle so far. Take care and thanks again, from all of us here at Bob Baker Volkswagen Subaru!

December 30, 2020

Erik was a great service advisor. He was cheerful, friendly and a pleasure to work with! Our Forester was serviced fast and all our issues were addressed and solved. We love using the Bob Baker Suba More

by carolynohare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your business! We're grateful to have you as a customer and look forward to your next visit! - The Bob Baker Subaru Team

December 30, 2020

I was able to get in and out quickly without an appointment for an oil change. Eric was very thorough in his safety check explanation. More

by K1JUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

December 29, 2020

Nothing negative. Have always had a positive experience with them. If I ever had problems or concerns, they would immediately rectify them. Great job, Bob Baker! More

by maryaltomare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear this! Thanks for choosing Bob Baker Subaru.

December 29, 2020

I came in to have three issues dealt with on my brand new 2021 outback. With less than 4000 miles on the vehicle, these issues really should’ve been resolved right away, but aside from Jami who helped me get More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Hi Rebecca, sorry about the issues with the vehicle but was glad Jamie was able to help you, if you have any issues contact Jamie so we can get them resolved for you quickly thanks.

Dec 30, 2020 -

Rebecca responded

It would be my third time having my vehicle looked at for the same issues. I’m quite disappointed. My air-conditioning is still not working; it’s blowing hot air, and my car has very little miles on it. I only bought it two months ago. Also the stereo is still sounding blown out. They said that they didn’t find any issues but it sounds like absolute junk. It has sounded like this since the day I bought it. My last service rep kind of blew me off. You all had my car for five days. Five days and no changes.

December 29, 2020

As always I love working with Zach! He is professional, trustworthy and so very helpful. He’s the reason I bring the car to Subaru instead of another facility! More

by P Doze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind words, Zach will be happy to hear them! We'll see you next time at Bob Baker Subaru!

December 29, 2020

Brenden was great! Very helpful! I came To get a bumper cover and cargo tray. Unfortunately the one I wanted isn’t compatible with my 2021 Impreza, but Brenden helped me figure out an alternative. More

by christinerose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti, Armando Rodrigues, Luiniery Batista
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear Brenden was able to help you out. We hope to see you again at Bob Baker Subaru!

December 28, 2020

Tanner was great he got the service done in a timely fashion and were even able to patch up a problem with my window washer. More

by tanner.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Tanner and the team! We're happy we could help! See you next time at Bob Baker Subaru.

December 28, 2020

Tanner Knapp did a wonderful job and was extremely professional and courteous. I will happily return my Subaru to Bob Baker for future servicing! Erik Douglas More

by denise.douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 29, 2020 -

Autonation Subaru Carlsbad responded

Erik- thanks for choosing Bob Baker Subaru! We look forward to servicing you in the future.

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