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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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January 01, 2021

Tanner was the best! Very helpful and answered all of our questions regarding the installation of our new tow hitch. Great service :) Now we can go biking!! More

by stacycv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the positive feedback - Tanner will be happy to hear it! Wishing you happy travels, from all of us here at Bob Baker Volkswagen Subaru!

January 01, 2021

Zach is terrific with what he does. He’s friendly, prompt and timely. I appreciated (again) how he managed a tricky situation. Unfortunately this is third major repair to my 4 year old car even though we put More

by m.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Zach at Bob Baker Subaru! We appreciate your business! See you next time!

December 31, 2020

Well run / everyone seems to communicate well with each other/ clean shop area / just routine maintenance for me but they take care of it and it is appreciated More

by cheryljustice1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments! We appreciate you trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs and we look forward to your next visit!

December 31, 2020

Excellent response initially and as follow up with explanations of what was necessary and what was recommended within less than 24 hrs of my initial contact More

by Judy.keene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

This is what we like to hear, Judy! Thank you for visiting our team at Bob Baker Subaru! See you next time!

December 30, 2020

Very efficient service. I was in and out timely and all work performed was explained well. Bob Baker has a good service department system, that is why I continue to use them. More

by Tzonaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

December 30, 2020

I went to get my oil changed on my current car and left with a new, used car! I attribute this to Jason Field. He was great and genuinely was excited for me to get this car as I was. I probably wouldn’t More

by maryse0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us! We're happy to hear that you enjoyed working with Jason and hope you're enjoying the new vehicle so far. Take care and thanks again, from all of us here at Bob Baker Volkswagen Subaru!

December 30, 2020

Erik was a great service advisor. He was cheerful, friendly and a pleasure to work with! Our Forester was serviced fast and all our issues were addressed and solved. We love using the Bob Baker Suba More

by carolynohare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your business! We're grateful to have you as a customer and look forward to your next visit! - The Bob Baker Subaru Team

December 30, 2020

I was able to get in and out quickly without an appointment for an oil change. Eric was very thorough in his safety check explanation. More

by K1JUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

December 29, 2020

Nothing negative. Have always had a positive experience with them. If I ever had problems or concerns, they would immediately rectify them. Great job, Bob Baker! More

by maryaltomare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear this! Thanks for choosing Bob Baker Subaru.

December 29, 2020

I came in to have three issues dealt with on my brand new 2021 outback. With less than 4000 miles on the vehicle, these issues really should’ve been resolved right away, but aside from Jami who helped me get More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Hi Rebecca, sorry about the issues with the vehicle but was glad Jamie was able to help you, if you have any issues contact Jamie so we can get them resolved for you quickly thanks.

Dec 30, 2020 -

Rebecca responded

It would be my third time having my vehicle looked at for the same issues. I’m quite disappointed. My air-conditioning is still not working; it’s blowing hot air, and my car has very little miles on it. I only bought it two months ago. Also the stereo is still sounding blown out. They said that they didn’t find any issues but it sounds like absolute junk. It has sounded like this since the day I bought it. My last service rep kind of blew me off. You all had my car for five days. Five days and no changes.

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