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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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December 29, 2020

As always I love working with Zach! He is professional, trustworthy and so very helpful. He’s the reason I bring the car to Subaru instead of another facility! More

by P Doze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind words, Zach will be happy to hear them! We'll see you next time at Bob Baker Subaru!

December 29, 2020

Brenden was great! Very helpful! I came To get a bumper cover and cargo tray. Unfortunately the one I wanted isn’t compatible with my 2021 Impreza, but Brenden helped me figure out an alternative. More

by christinerose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti, Armando Rodrigues, Luiniery Batista
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear Brenden was able to help you out. We hope to see you again at Bob Baker Subaru!

December 28, 2020

Tanner was great he got the service done in a timely fashion and were even able to patch up a problem with my window washer. More

by tanner.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Tanner and the team! We're happy we could help! See you next time at Bob Baker Subaru.

December 28, 2020

Tanner Knapp did a wonderful job and was extremely professional and courteous. I will happily return my Subaru to Bob Baker for future servicing! Erik Douglas More

by denise.douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 29, 2020 -

Autonation Subaru Carlsbad responded

Erik- thanks for choosing Bob Baker Subaru! We look forward to servicing you in the future.

December 27, 2020

Always great service from this company. They make make getting your car checked as pleasant as possible. My service guy Bobby was very helpful during my visit. More

by cyimaging
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

December 27, 2020

I still have a blue light that comes on and off and my mileage is only 22 to 23 It’s never been what’s advertised. Miss the shuttle service once provided. More

by cwuebbens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for your feedback, we greatly appreciate it and will be sure to share it with our team. We hope you'll reach out to us with any further questions or concerns.

December 27, 2020

I was a little disappointed, I called to verify parts prior to scheduling. However, parts not available at my appointment. I have to return. Disappointed. More

by kelliestawicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department, Julian Perez
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

We're sorry to hear this. It is always our intention to deliver a 5-star experience. We hope you reach out with any further questions or concerns.

December 26, 2020

Baker service could not reproduce my issue (phantom battery drain over several days). I did further research at home, found the problem (rear gate does not always cause current drain to go below 0.5 a More

by sbepko
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Please have us recheck it, we would like to fix any issue you are having. Thanks Norm

Dec 28, 2020 -

sbepko responded

You've tested it overnight twice now and found no issues. I've tested it with a clamp-on DC ammeter, most of the time the current drain is in milliamperes, but a few times it hovers around 200-500 ma for extended periods of time. Opening and reclosing the rear hatch seems to solve the problem. I personally think it's a marginal connection somewhere in the rear gate circuitry. We've been using the Ascent quite a bit so the battery (new from Baker a few weeks ago) doesn't have a chance to drain significantly w/o a recharge. When my 18 month service comes due I'll ask about it again.

December 26, 2020

The service was very good. It was completed within the time frame that was predicted, and the service department also took care of an issue that hadn't been noted when I took my car in. Also, the dealer More

by mtessier4817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review! We're happy our staff and facilities met your expectations. We look forward to seeing you again at Bob Baker Subaru.

Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review! We're happy our staff and facilities met your expectations. We look forward to seeing you again at Bob Baker Subaru.

December 25, 2020

A quick and friendly visit for the regular 6 month visit of my Crosstrek. Zach was outstanding! I was in and out in less than an hour! More

by jcwrightson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review of Zach and the Bob Baker Subaru team! We'll see you next time!

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