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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 27, 2020

Always great service from this company. They make make getting your car checked as pleasant as possible. My service guy Bobby was very helpful during my visit. More

by cyimaging
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

December 27, 2020

I still have a blue light that comes on and off and my mileage is only 22 to 23 It’s never been what’s advertised. Miss the shuttle service once provided. More

by cwuebbens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for your feedback, we greatly appreciate it and will be sure to share it with our team. We hope you'll reach out to us with any further questions or concerns.

December 27, 2020

I was a little disappointed, I called to verify parts prior to scheduling. However, parts not available at my appointment. I have to return. Disappointed. More

by kelliestawicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department, Julian Perez
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

We're sorry to hear this. It is always our intention to deliver a 5-star experience. We hope you reach out with any further questions or concerns.

December 26, 2020

Baker service could not reproduce my issue (phantom battery drain over several days). I did further research at home, found the problem (rear gate does not always cause current drain to go below 0.5 a More

by sbepko
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Please have us recheck it, we would like to fix any issue you are having. Thanks Norm

Dec 28, 2020 -

sbepko responded

You've tested it overnight twice now and found no issues. I've tested it with a clamp-on DC ammeter, most of the time the current drain is in milliamperes, but a few times it hovers around 200-500 ma for extended periods of time. Opening and reclosing the rear hatch seems to solve the problem. I personally think it's a marginal connection somewhere in the rear gate circuitry. We've been using the Ascent quite a bit so the battery (new from Baker a few weeks ago) doesn't have a chance to drain significantly w/o a recharge. When my 18 month service comes due I'll ask about it again.

December 26, 2020

The service was very good. It was completed within the time frame that was predicted, and the service department also took care of an issue that hadn't been noted when I took my car in. Also, the dealer More

by mtessier4817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review! We're happy our staff and facilities met your expectations. We look forward to seeing you again at Bob Baker Subaru.

Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review! We're happy our staff and facilities met your expectations. We look forward to seeing you again at Bob Baker Subaru.

December 25, 2020

A quick and friendly visit for the regular 6 month visit of my Crosstrek. Zach was outstanding! I was in and out in less than an hour! More

by jcwrightson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review of Zach and the Bob Baker Subaru team! We'll see you next time!

December 25, 2020

Kind staff, fast service. Thanks! Look forward to bringing my other Sub in after Christmas. i do t have anything else to say but you require 25 words. Done More

by matthutch70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name, but he was great.
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks Matt! We really appreciate your review. We'll see you again soon!

December 24, 2020

Very disappointed with the Service and Parts Director” Norman Amabile”at the dealership. After my persistence the issue was finally resolved with the help of Joshua Perry. More

by Atilano. Juarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

We are very happy that your issue was resolved to your satisfaction. However I would like to clarify that it was in fact my Service Director Norman Amabile that was able to have it resolved by working directly with our Subaru Service Rep. It is unusual for Subaru to just approve something like this with your current mileage. But thankfully, Norman was able to get it done. Please don't hesitate to contact me if you have any questions. Thank you. Don Elliott, Customer Service Director

December 24, 2020

The service was good, and the advisor was polite. But there was one thing that I would like to alert the dealership to. I drive with my headlights in the “auto” position, but it was switched to “off” by More

by nathan.delson
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention, Nathan. We understand your concern and we'll be sure to share your feedback with our team.

December 24, 2020

Service was performed with care considering the impact of COVID. Car was returned clean and ready to go. When the service writer stepped out while I was waiting a nearby agent stepped in and checked me out More

by cliffordcreynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to leave a review! We're glad you chose the Bob Baker Subaru service team and we look forward to working with you again!

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