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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 24, 2020

Will was great! He was my advocate through the process and made sure I was taken care of in the end. Appreciated his updates and transparency. More

by arap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We're glad to hear that Will provided you with excellent service during your visit with us, and we hope to see you next time here at Bob Baker Volkswagen Subaru!

December 24, 2020

I had a great first experience at Bob Baker Subaru. My appointment was convenient and they were right on schedule. Great service all the way around, Brenden was Great and made sure everything I needed wa More

by melyndamorace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us here at Bob Baker Subaru! We hope to be of service to you again in the future!

December 24, 2020

So I came in with this beat up 2000 Subaru Legacy Sedan and to tell the truth I didn't have the highest hopes...but with the expert care of Bob Baker Subaru/Volkswagen I believe the future looks bright for More

by aaronpriddy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for this awesome review! We appreciate you trusting the Bob Baker Subaru team with your golden oldie Legacy and look forward to your next visit with us!

December 24, 2020

Great 👍🏻 Good job I got a new tire and am very please Someone also stayed late so that I could come pick up my car because I missed a phone call so thank you very much I really appreciate that the lady t More

by aikentd89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All , Christy Vogel, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp, Dustin Thompson
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

It was our pleasure! We appreciate your business and hope to see you next time here at Bob Baker Volkswagen Subaru!

December 24, 2020

Good with working with the customer. Also at finding the problem. Customer friendly and very helpful.To sum it if you have a little time on your hands To let service we work on your car bob baker suburu is More

by Tremaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We look forward to your next visit!

December 24, 2020

Great customer service. Empathetic with customer needs. Tanner was very responsive to me questions and concerns. His service was honest and very helpful. He should be a valued employee and recognized for h More

by mydante1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for these kind comments - Tanner will be so happy to hear them! We appreciate you coming to visit us here at Bob Baker Volkswagen Subaru and hope to see you next time!

December 23, 2020

Easy the make the appointment. Quick and polite check in on the service drive and. Made arrangements for my rental car. In and out, and the car was ready when promised. More

by Moconnell4466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spent 30 plus years as a service advisor out in Car Country and know good service when I get it; this was good service., Julian Perez
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

Thanks for this great review! We hope to see you again at Bob Baker Subaru.

December 23, 2020

Easy to access and enter the proper area. Customer service was friendly and efficient. Dealership was busy (which was expected as it was a weekend) but they gave me an accurate and fair time frame to More

by vargas1vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear your recent visit with us was friendly and efficient! That's what we aim for here at Bob Baker Subaru! We hope to see you again soon.

December 23, 2020

Great service,I believe the young man who helped me was Great service, I believe the young man who helped me was Julian. He was very nice and professional. The car was finished when he said it would be. More

by terryreed530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 24, 2020 -

Autonation Subaru Carlsbad responded

Thanks for trusting the Bob Baker Subaru service team! We hope to see you again soon!

December 22, 2020

They lost my car in service queue, then hours later when I came to pick up rushed the service, unevenly inflated tires, and either didn't secure wheels or possibly messed up alignment. Car now has a vibra More

by Unhappy subje owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

Great news just found out the strut went out which is covered under the warranty. Bob Baker technician did nothing wrong just a failure of the strut. Thanks

Jan 14, 2021 -

Unhappy subje owner responded

That's not quite correct. The wobble remained, and I took it back to the other dealer after the warranty strut replacement. They concluded that ALL FOUR wheels had been mounted improperly and none were balanced appropriately. While not as bas as fully putting the car out of alignment, your tech rushed the job and as a result I drove over 1,000 miles with an annoyingly jerky erratic ride that had me thinking not great thoughts about your dealership. I was also not impressed by Norman on the phone suggesting that balancing was not necessary and couldn't be the reason for my issue. Is this how you operate at Bob Baker Subaru?

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