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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 22, 2020

I bought my Jeep Patriot at Bob Baker in 2008. I have always had my oil changes there and Maintenance! The crew in the Service Department is wonderful. They know Jeeps and do such great work. I am confid More

by aimee9537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Ahumada
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your loyal business with us at Bob Baker Subaru! We appreciate your confidence in our service department and hope to have you as a customer for life!

December 22, 2020

I drive 20 miles to this dealership because I like them so much. They are very professional, friendly, and the site follows all CDC COVID-19 prevention practices which is extremely important to me. More

by patricia92129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

We're honored you made the trip out to us at Bob Baker Subaru! It is of the utmost importance to us to make our customers feel comfortable during these uncertain times. We're thrilled to hear we were successful with this on your recent visit.

December 22, 2020

They always go out of their way to take very good care of me and make sure that I’m satisfied. They make sure they get the job done right. More

by Cutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, JP Phillips, Tanner Knapp
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

We always aim to get the job done right at Bob Baker Subaru! We're glad you feel the same way. We hope to see you again soon!

December 21, 2020

Very good customer service and great prices. It took a long time but for the price it was worth it. I will definitely be coming back More

by Alec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

That's what we like to hear! We're glad we could make your time worth it. We look forward to working with you again at Bob Baker Subaru.

December 21, 2020

Very friendly and professional service and I appreciated the wifi to work! My rep was super helpful and communicated well. This was my first time to your dealership and I was impressed! More

by windchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry it’s hard to tell since we all had masks.
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

We are honored to receive your support, thank you! - Bob Baker Subaru Team

December 21, 2020

Was not happy when I received my car back after a minor collision repair on front bumper. A dent was found on the car (unrelated to collision repair) that was not there before. In addition, there looked More

by morn00132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

I'm sorry to hear of your disappointment and appreciate you taking the time to bring this to my attention. I will be discussing this feedback with my team and hope you'll give us the chance to do better in the future. If there's anything else about your visit that you'd like to discuss, please feel free to contact me directly. Thank you, Norman Amabile - Service Manager - 760-804-5037

December 21, 2020

Horrible experience 😡 I was in the dealership over 4 hours for oil change, I have to go and look for the manager to find out about my car 😡 I request to talk the dealer manager and he refused to come a More

by crown28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Elliott, Dustin Taylor, Nathan Thompson, Seth Sonstein, Armando Rodrigues, Robert Simon, Bill Kornik
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Hello. I am sorry to hear about your service visit. I would appreciate an opportunity to speak to you about it. Please call me on my direct l ine at (760) 804-5038. I am here Monday thru Friday from 8 am to 3:30 pm. Thank you. Don Elliott, Customer Service Manager

December 21, 2020

Recall service done quickly, efficient and professionally. I was given a rental car for the time my car was being worked on and that was helpful. More

by cortney.n.keener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience with us, Courtney! We're glad our service department could deliver efficient and professional service. We hope to work with you again soon at Bob Baker Subaru.

December 21, 2020

Some of the best service that I have ever gotten at an auto service center. Very respectful, responsive, and fast service. Zach took care of all recall issues and offered great suggestions to ease my mind More

by cmoberg001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear Zach and our service team delivered a 5-star experience. We look forward to your continued business with us!

December 18, 2020

Friendly and professional staff; great service! I felt very well.taken care of. And so did my car... 😉 I look forward to leasing my next car from Bob Baker, too. More

by kathrin.ohle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden, Tanner Knapp
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

This is great to hear! Thanks for being a loyal Bob Baker Subaru customer! We look forward to working with you again soon.

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