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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 18, 2020

Everything went well. Everyone is always polite and helpful. Brenden was easy to work with and made sure everything I asked for was looked at. I'll return for a part that wasn't in stock. I always a More

by gwoodward1
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to review your recent experience with the Bob Baker Volkswagen Subaru team! We appreciate your business and look forward to your next visit!

December 18, 2020

Appreciate the great service and friendly clean environment. Quick service. Efficient would recommend to friends . Excellent they cate about the customer . Will was great to work with More

by apastelartist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the kind comments about our service team! We're grateful for your business and hope to see you again in the future! - The Bob Baker Volkswagen Subaru Team

December 18, 2020

Every one friendly and ready to help. Well taken care of during my visit. Super COVID 19 cleaning going on everywhere. Felt safe during visit More

by makeithappen1928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick in service , Tanner Knapp
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review and feedback! See you next time at Bob Baker Subaru!

December 18, 2020

Fast service. My tire pressure was adjusted when I requested it not be adjusted. Other than that the service was accomplished quickly and allowed me to get where I needed in a reasonable amount of tim More

by giuliojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name sorry
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We hope to deliver you a 5-star service appointment next time.

December 17, 2020

Service was performed fine as usual but they consistently miss things. I asked last time I was in how my brake were and told they were fine. I took my car to another shop and watched them pull the brake pads More

by CarlsbadGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

If the brakes have not been replaced we would like to inspect the vehicle, if they have been replaced can we see the old parts ? Norman

December 17, 2020

Excellent customer service. Great patience while waiting for me to figure out my card situation on the phone. Always friendly! Would recommend/ go back again. More

by Shayleen Ross-Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Shayleen! We hope to be of service to you again in the future! - The Bob Baker Volkswagen Subaru Team

December 17, 2020

Over the last 8-9 years I have had 3 Subarus (‘13 WRX hatch, ‘16 WRX and now my ‘20 STi) Ive always had them serviced here since my very first in late 2012. Most recently, Id like to shout out JP.—My mos More

by bcuzrallycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thanks for visiting our team over the years! We're so glad to hear our service department has always been reliable for you. We'll be sure to share your kind words with the team! We appreciate your continued business with us at Bob Baker Subaru.

December 16, 2020

I’m always happy with the work and professionalism. Employees are courteous. And I really like that I have the option for a car wash - that’s a nice bonus. Thank you More

by Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind comments, and for being a Bob Baker Volkswagen Subaru customer! We appreciate the kind review and look forward to your next visit with us!

December 16, 2020

JP was very knowledgeable. The only thing I wanted other than the normal service was help updating my GPS. He explained how to do that. I just wish that someone could have done it for me. More

by sbonnville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback. Please don't hesitate to reach out if we can be of further assistance with your GPS.

December 15, 2020

3d time I've brought a car to Bob Baker for some body repair. Each time efficient, timely and cost effective. Jeremy, the collision center advisor on this visit, was especially helpful. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCall
Dec 15, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review, Mark! Efficient and effective, that's what we aim for! We look forward to your continued business with us at Bob Baker Subaru.

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