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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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December 21, 2020

Horrible experience 😡 I was in the dealership over 4 hours for oil change, I have to go and look for the manager to find out about my car 😡 I request to talk the dealer manager and he refused to come a More

by crown28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Elliott, Dustin Taylor, Nathan Thompson, Seth Sonstein, Armando Rodrigues, Robert Simon, Bill Kornik
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Hello. I am sorry to hear about your service visit. I would appreciate an opportunity to speak to you about it. Please call me on my direct l ine at (760) 804-5038. I am here Monday thru Friday from 8 am to 3:30 pm. Thank you. Don Elliott, Customer Service Manager

December 21, 2020

Recall service done quickly, efficient and professionally. I was given a rental car for the time my car was being worked on and that was helpful. More

by cortney.n.keener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience with us, Courtney! We're glad our service department could deliver efficient and professional service. We hope to work with you again soon at Bob Baker Subaru.

December 21, 2020

Some of the best service that I have ever gotten at an auto service center. Very respectful, responsive, and fast service. Zach took care of all recall issues and offered great suggestions to ease my mind More

by cmoberg001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 22, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear Zach and our service team delivered a 5-star experience. We look forward to your continued business with us!

December 18, 2020

Friendly and professional staff; great service! I felt very well.taken care of. And so did my car... 😉 I look forward to leasing my next car from Bob Baker, too. More

by kathrin.ohle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden, Tanner Knapp
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

This is great to hear! Thanks for being a loyal Bob Baker Subaru customer! We look forward to working with you again soon.

December 18, 2020

Everything went well. Everyone is always polite and helpful. Brenden was easy to work with and made sure everything I asked for was looked at. I'll return for a part that wasn't in stock. I always a More

by gwoodward1
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to review your recent experience with the Bob Baker Volkswagen Subaru team! We appreciate your business and look forward to your next visit!

December 18, 2020

Appreciate the great service and friendly clean environment. Quick service. Efficient would recommend to friends . Excellent they cate about the customer . Will was great to work with More

by apastelartist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Dec 18, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the kind comments about our service team! We're grateful for your business and hope to see you again in the future! - The Bob Baker Volkswagen Subaru Team

December 18, 2020

Every one friendly and ready to help. Well taken care of during my visit. Super COVID 19 cleaning going on everywhere. Felt safe during visit More

by makeithappen1928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick in service , Tanner Knapp
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review and feedback! See you next time at Bob Baker Subaru!

December 18, 2020

Fast service. My tire pressure was adjusted when I requested it not be adjusted. Other than that the service was accomplished quickly and allowed me to get where I needed in a reasonable amount of tim More

by giuliojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name sorry
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We hope to deliver you a 5-star service appointment next time.

December 17, 2020

Service was performed fine as usual but they consistently miss things. I asked last time I was in how my brake were and told they were fine. I took my car to another shop and watched them pull the brake pads More

by CarlsbadGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

If the brakes have not been replaced we would like to inspect the vehicle, if they have been replaced can we see the old parts ? Norman

December 17, 2020

Excellent customer service. Great patience while waiting for me to figure out my card situation on the phone. Always friendly! Would recommend/ go back again. More

by Shayleen Ross-Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Shayleen! We hope to be of service to you again in the future! - The Bob Baker Volkswagen Subaru Team

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