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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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November 29, 2020

Already sent a previous review. My clock was not reset as requested so I’ll have to return to get that done, taking time and gas to go back. More

by akikomorimoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cotton Shriver
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We apologize for not resetting your clock during your recent appointment. Please reach out and we can walk through the process of changing your clock. Thanks, Norman Amabile - Service Manager - 7608045037.

November 29, 2020

2019 Ascent parasitic (battery killing) current drain **NOT** solved after 2 days. New battery is now slowly dying. Julian Perez insisted everything was “normal”. I would proffer that a 3 amp continuo More

by sbepko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Please have us recheck it, we would like fix any issue you are having. Thanks Norm

Dec 01, 2020 -

sbepko responded

Spoke with Eddie (the shop foreman) for quite a while today on potential causes and mitigations. There are some "issues" with monitoring what I call the "parasitic current draw" and have taken a different tack. The car will not be used for the next few days. If the battery voltage keeps decreasing, we'll know that the current draw I measure is real. A second clue is that opening the rear hatch causes NO ADDITIONAL CURRENT DRAIN from what I measure, not an obvious observation. You will hear from me again, probably after December 7th.

November 28, 2020

I came in to Subaru for an oil change and filter change. My experience was wonderful! Great service! Very courteous service representative. You'll continue to have my business. More

by BARRY32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your business! We're glad to hear that our service team earned your business as well as your five-star rating, and we look forward to your next visit! Thanks again, from all of us here at Bob Baker Subaru!

November 28, 2020

Great service and work. Takes way too long to pick up the car though. That’s all I have to say. If you’d like a rating there shouldn’t be a minimum number of words. More

by jsoper01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback. We appreciate your business at Bob Baker Subaru!

November 28, 2020

Service was quick, courteous, thorough and clean. JP even cleaned the steering wheel with a wipe to help prevent viral transfer. Thank you for your service. More

by ann.elstermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Hi Ann, thank you for sharing your kind words from your experience working with JP! We look forward to seeing you again at Bob Baker Subaru!

November 27, 2020

Bobby Reynolds is your best service advisor. He is on-the-spot, possesses a great attitude, and understands the particular wants and needs of his clients. More than anything, I trust his judgment and More

by Glenn Edward Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind feedback, Glenn - Bobby will be so happy to hear it! We appreciate you trusting Bob Baker Volkswagen with your automotive needs and we look forward to helping you with your next purchase!

November 27, 2020

Thank you JP and the service team for replacing a the 3rd brake light on our 2013 Subaru XV, we are thankful you all could figure out the replacement with the factory spoiler installed. More

by danielstanleyhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

We're glad JP & the team had the opportunity to assist you! Thanks for the great review and we'll see you next time here at Bob Baker Subaru!

November 27, 2020

The service was efficient, kind and accurate. I’ve been to the department twice and both visits were pleasant as can be. Colton Shriver 4 stars! More

by jv.mail47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to share this great review of Bob Baker Volkswagen Subaru! Thank you for your business, and we'll see you next time!

November 26, 2020

Tanner Knapp is beyond amazing! I completely trust him with his opinions and I trust him with my car! He took such amazing care of me! I HIGHLY recommend him for any of your service needs! More

by brytenzane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for this wonderful feedback! We appreciate you trusting Tanner & the Bob Baker Subaru team with your vehicle's service needs and we look forward to seeing you again in the future!

November 26, 2020

Awesome job removing door dings from my crosstrek. Please stop robo calling after I have service completed. Thanks Extra words. I don’t need a computer to call to say thanks More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the feedback, Ron - we will be passing it along to the team.

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