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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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November 28, 2020

Service was quick, courteous, thorough and clean. JP even cleaned the steering wheel with a wipe to help prevent viral transfer. Thank you for your service. More

by ann.elstermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Hi Ann, thank you for sharing your kind words from your experience working with JP! We look forward to seeing you again at Bob Baker Subaru!

November 27, 2020

Bobby Reynolds is your best service advisor. He is on-the-spot, possesses a great attitude, and understands the particular wants and needs of his clients. More than anything, I trust his judgment and More

by Glenn Edward Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind feedback, Glenn - Bobby will be so happy to hear it! We appreciate you trusting Bob Baker Volkswagen with your automotive needs and we look forward to helping you with your next purchase!

November 27, 2020

Thank you JP and the service team for replacing a the 3rd brake light on our 2013 Subaru XV, we are thankful you all could figure out the replacement with the factory spoiler installed. More

by danielstanleyhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

We're glad JP & the team had the opportunity to assist you! Thanks for the great review and we'll see you next time here at Bob Baker Subaru!

November 27, 2020

The service was efficient, kind and accurate. I’ve been to the department twice and both visits were pleasant as can be. Colton Shriver 4 stars! More

by jv.mail47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to share this great review of Bob Baker Volkswagen Subaru! Thank you for your business, and we'll see you next time!

November 26, 2020

Tanner Knapp is beyond amazing! I completely trust him with his opinions and I trust him with my car! He took such amazing care of me! I HIGHLY recommend him for any of your service needs! More

by brytenzane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for this wonderful feedback! We appreciate you trusting Tanner & the Bob Baker Subaru team with your vehicle's service needs and we look forward to seeing you again in the future!

November 26, 2020

Awesome job removing door dings from my crosstrek. Please stop robo calling after I have service completed. Thanks Extra words. I don’t need a computer to call to say thanks More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the feedback, Ron - we will be passing it along to the team.

November 26, 2020

Everyone is very helpful. I know nothing about cars so they always explain what had to be done and why. The only thing I would suggest is during this time of Covid 19 there should be some outdoor seatin More

by greenrobin044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We appreciate your business at Bob Baker Subaru!

November 25, 2020

Was helped as soon as I arrived, kept informed by Julian of the progress and notified to pick up. Very nice people, especially Julian, and good work More

by dornon-bcbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review - we'll be sure to share with Julian! Your business is greatly appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to serving you again in the future!

November 25, 2020

They stayed on my problem of absolutely no power to any part of my vehicle until they found the positive wire to the main fuse box was damaged and needed repair. I was able to leave with the car the same d More

by christinehenningfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review - it is much appreciated by all of us here at Bob Baker Volkswagen Subaru!

November 25, 2020

Great service, I used to take my VW there and the Subaru side is just as awesome. They took care of me and stayed late so that I could pick up my car that evening More

by coast-n-country
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gal at sales counter, Don Elliott, Bobby Reynolds, William Carrasco, Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your loyal business! We're grateful to have you as a Bob Baker Subaru customer and we look forward to your next visit!

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