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Autonation Subaru - Service Center
Carlsbad, CA
2,798 Reviews
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2,798 Reviews of Autonation Subaru - Service Center
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Verified Customer
March 10, 2023
For the most part service was great. I called and made an appointment for an oil change and let the person know I was having issues with Starlink. I dropped my car off at 10:15 for a 1 I called and made an appointment for an oil change and let the person know I was having issues with Starlink. I dropped my car off at 10:15 for a 10:30 appt. I was told if I don't hear back by 2 to call. I called and left a message at 2 but did not get a return phone call until after 3 saying a tech just started looking at my car. At 3:37 I received another call that my car was ready for pick up. I did what was expected from me, made and appointment, let them know of the issues on my starlink and graciously accepted a car wash. When I picked up my car more than 5 hours after I dropped it off, it was not washed and no one drove it to rid of the low tire pressure gauge, so I had to go back to make sure they checked it. 5 hours for an oil change and starlink update is insane. I even told the advisor I was going to wait, that's when he said it could take up to 4 hours. I'm disappointed they had my car all day but more disappointed they didn't do the basic items to make my day. The small things are what make a customer come back. The advisors service was good, Ill try again for my next service before deciding if its time to find another. More
by DARIELLE.CASPER
Employees Worked With
John Loss
March 08, 2023
Brought my Subaru in for an oil change and check up. Lester was very thorough and courteous. He said it would take two hours but was done in less time and even had my vehicle washed. I would definitel Lester was very thorough and courteous. He said it would take two hours but was done in less time and even had my vehicle washed. I would definitely recommend this dealership. More
by cwrocky
Employees Worked With
Lester Cochran
March 06, 2023
This dealdership was great, I came in for a oli change and was offered a ride home while I waited. Great service, friendly staff who were professional and reliable. and was offered a ride home while I waited. Great service, friendly staff who were professional and reliable. More
by STEFARNOT
Employees Worked With
Lester Cochran
