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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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November 26, 2020

Everyone is very helpful. I know nothing about cars so they always explain what had to be done and why. The only thing I would suggest is during this time of Covid 19 there should be some outdoor seatin More

by greenrobin044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We appreciate your business at Bob Baker Subaru!

November 25, 2020

Was helped as soon as I arrived, kept informed by Julian of the progress and notified to pick up. Very nice people, especially Julian, and good work More

by dornon-bcbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review - we'll be sure to share with Julian! Your business is greatly appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to serving you again in the future!

November 25, 2020

They stayed on my problem of absolutely no power to any part of my vehicle until they found the positive wire to the main fuse box was damaged and needed repair. I was able to leave with the car the same d More

by christinehenningfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review - it is much appreciated by all of us here at Bob Baker Volkswagen Subaru!

November 25, 2020

Great service, I used to take my VW there and the Subaru side is just as awesome. They took care of me and stayed late so that I could pick up my car that evening More

by coast-n-country
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gal at sales counter, Don Elliott, Bobby Reynolds, William Carrasco, Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your loyal business! We're grateful to have you as a Bob Baker Subaru customer and we look forward to your next visit!

November 24, 2020

I was treated very well when I took my Subaru Outback in for service. Eric Lopez was very courteous, friendly and professional. I had a clear understanding of the plan for my vehicle from the beginning. The More

by jeanniekuhnert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Eric and the Bob Baker Subaru service team! We appreciate you trusting us with your vehicle and look forward to seeing you again!

November 23, 2020

William Carrasco was great every time I brought my Passat in. I swear I learn more things about the warranty and features with every time I visit. Thanks Bob Baker VW! More

by matthewcdonath
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

It's our pleasure! We're grateful to have you as a Bob Baker Volkswagen customer and we look forward to your next visit!

November 23, 2020

I can sum it up in 2 words: THE BEST! Very satisfied with my visit and the customer service I received. Thank you! Maureen O'Connor More

by moconnor2260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this great feedback about your experience, Maureen - it is greatly appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to working with you again in the future!

November 23, 2020

Love how I can come in first thinig when you open get my car serviced no problem. Usually out of there in about an hour. More

by socallivin78ss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

We are grateful to have your business! Thanks for taking the time to leave us a review! - The Bob Baker Volkswagen Subaru Team

November 20, 2020

William was very professional and accommodating. I had an oil change, tire rotation, and a new windshield placed. The only thing I was disappointed was that my car was not washed? I bought my car at the Murr More

by yanag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with William. We will be addressing your feedback with our team in an effort to improve the service we provide to our customers moving forward.

November 20, 2020

Solid customer service. Bobby is the best. Will continue to use their service team and refer my friends and family. Happy customer. Thanks for asking! More

by ltmatteson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru! Bobby and our team appreciate your business!

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