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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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November 20, 2020

Zach was really helpful and it made the experience better. He was very personable and attentive. I appreciate the follow up as well the day after when I took my car to another dealership to see what t More

by Hmcmillen93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy to hear that Zach worked hard during your recent appointment! See you next time at Bob Baker Subaru!

November 19, 2020

So helpful and thorough! Service was quick and they made sure I was back up to date with my service needs! Eric was so helpful and went above and beyond! More

by annalisetucker17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, Anna! We're so happy to hear that Eric worked hard to get you back on the road safely! -Bob Baker Subaru

November 19, 2020

Zac was great. Very professional and courteous. He explained what work my car needed and when it might be done. The loaner vehicle was ready and waiting for me. Awesome customer service. More

by jantzfam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review - we'll be sure to share with Zac! We appreciate you trusting Bob Baker Subaru with your service needs and hope to see you again in the future!

November 19, 2020

Great service department, I will come back for my service . I will recommend Bob Baker to friends and family. Thank you so very much for all your help. More

by loribushen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending the Bob Baker Subaru service department! We look forward to your next visit!

November 19, 2020

These guys always do an amazing job.they treat their workers with amazing respect and communicate with the customers and make it feel as if their car was very well taken care of I’m very pleased with al More

by James Spotts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, JP Phillips
Nov 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind words, we work at this everyday.

November 19, 2020

Colton was really helpful. The work was completed in less than a day at the estimated price. The contactless payment was also a nice feature. More

by kevinlimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this great feedback about Colton and our service team! Your business is greatly appreciated by all of us here at Bob Baker Subaru and we hope to serve you again in the future!

November 19, 2020

Excellent service! They were very quick and communicated very well! Love how friendly and helpful they are and will certainly be coming back in the future More

by ZACHARYBOUCHER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Hi Zachary, thank you for your 5-star review! We're so lucky to have you as a customer at Bob Baker Subaru!

November 18, 2020

They always do a great job on my car and they even wash it for. I never have to wait long. So I well always go to them as long as I have me car. More

by basssister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Volkswagen Subaru customer! We appreciate your support and look forward to your next visit!

November 18, 2020

Please include free car wash. Was disappointed to see the car was dirty and also not disinfectant from being serviced. I would think would Covid stronger measures would be taken. I feel I should not have to More

by fresnoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Lot's of customers do not want the car washed because they do it them selves or have it professionally done. We would love to wash your vehicle during our service hours, just stop by and someone will do it while you wait. Also we do lots of our sanitizing in the back of our shop area. Let us know if your in the neighborhood to we can take care of that for you. Thanks

November 17, 2020

Very attentive the service rep kept in touch with me and let me know what was going on with my car and how long repairs would take. More

by mstresp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the five-star review of Bob Baker Subaru! Hope to see you next time!

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