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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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November 18, 2020

They always do a great job on my car and they even wash it for. I never have to wait long. So I well always go to them as long as I have me car. More

by basssister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Volkswagen Subaru customer! We appreciate your support and look forward to your next visit!

November 18, 2020

Please include free car wash. Was disappointed to see the car was dirty and also not disinfectant from being serviced. I would think would Covid stronger measures would be taken. I feel I should not have to More

by fresnoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Lot's of customers do not want the car washed because they do it them selves or have it professionally done. We would love to wash your vehicle during our service hours, just stop by and someone will do it while you wait. Also we do lots of our sanitizing in the back of our shop area. Let us know if your in the neighborhood to we can take care of that for you. Thanks

November 17, 2020

Very attentive the service rep kept in touch with me and let me know what was going on with my car and how long repairs would take. More

by mstresp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the five-star review of Bob Baker Subaru! Hope to see you next time!

November 17, 2020

Great service! Erik helped me with the scheduled six month service for the oil change and for the tire rotation. Very knowledgeable and friendly. Thank you! More

by Scott S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a five-star experience, Scott! Thanks for your business, and we'll see you next time here at Bob Baker Subaru!

November 17, 2020

Everything was smooth. They were friendly and service was prompt. First time coming to the dealership and I will definitely be back for another service More

by harrisonsanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We appreciate you coming to visit us here at Bob Baker Subaru and look forward to seeing you again!

November 16, 2020

Always professional; always caring! Buying a Subaru from Bob Baker is one of the best decisions we’ve made. Zach, in the service department, is always attentive and ready to address all of our service conc More

by nic2kev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Zach at Bob Baker Subaru! We're so happy to hear that you can trust him for all of your automotive needs! See you next time!

November 16, 2020

Quick service for an oil change and Erik is very personablefrom the service department! 5 out of 5. I also appreciate the free carwash very much. More

by Christa
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind review! We appreciate you coming to visit us here at Bob Baker Subaru and we hope to see you again in the future!

November 16, 2020

Overall a satisfactory experience. It is difficult with Covid for you folks to provide your usual higher level of customer service, for example, providing shuttle service. More

by kathycorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review. We look forward to continuing these services for our customers when safe. We look forward to doing business with you again in the future. -Bob Baker Subaru.

November 16, 2020

Just all around great service.I had questions about what Just all around great service. I had questions about what service was needed on my Forester, since I had bought it a year ago, but had very low milea More

by mombomom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of our service department! We're glad Norman & Tanner were able to assist you with your Forester, and we look forward to serving you again in the future. Thanks for your business, and we'll see you next time!

November 16, 2020

Awesome service. Great feedback during the service. Feel that they did everything possible to solve the issue. Great attitudes. The service manager understands the concept that the customer is always right. More

by Kitesurfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback about our service team! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to serve you again in the future!

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