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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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November 17, 2020

Great service! Erik helped me with the scheduled six month service for the oil change and for the tire rotation. Very knowledgeable and friendly. Thank you! More

by Scott S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a five-star experience, Scott! Thanks for your business, and we'll see you next time here at Bob Baker Subaru!

November 17, 2020

Everything was smooth. They were friendly and service was prompt. First time coming to the dealership and I will definitely be back for another service More

by harrisonsanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We appreciate you coming to visit us here at Bob Baker Subaru and look forward to seeing you again!

November 16, 2020

Always professional; always caring! Buying a Subaru from Bob Baker is one of the best decisions we’ve made. Zach, in the service department, is always attentive and ready to address all of our service conc More

by nic2kev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Zach at Bob Baker Subaru! We're so happy to hear that you can trust him for all of your automotive needs! See you next time!

November 16, 2020

My cars airbag needed a recall fix. Everything was done beautifully but please tell the corporate people to NOT say that it will take one hour when it took days! More

by lbergquist41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the feedback - we will be passing it up the chain. We appreciate the positive review of our service department and hope we have the opportunity to serve you again in the future!

November 16, 2020

Julian is always great to work with. He understands what is needed vs just nice to have and takes care of both our car and us. He is a big reason we enjoy having our Subaru More

by D_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback - Julian will be delighted to hear it! We appreciate you being a Bob Baker Subaru customer and look forward to your next visit!

November 16, 2020

Quick, honest, and easy to work with. And it was a last minute psuedo emergency as I was on tight time line. Win, win, win More

by cdissaq11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We're glad we had the opportunity to help you out, and we hope to see you next time here at Bob Baker Subaru!

November 16, 2020

Quick service for an oil change and Erik is very personablefrom the service department! 5 out of 5. I also appreciate the free carwash very much. More

by Christa
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind review! We appreciate you coming to visit us here at Bob Baker Subaru and we hope to see you again in the future!

November 16, 2020

Overall a satisfactory experience. It is difficult with Covid for you folks to provide your usual higher level of customer service, for example, providing shuttle service. More

by kathycorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review. We look forward to continuing these services for our customers when safe. We look forward to doing business with you again in the future. -Bob Baker Subaru.

November 16, 2020

Just all around great service.I had questions about what Just all around great service. I had questions about what service was needed on my Forester, since I had bought it a year ago, but had very low milea More

by mombomom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of our service department! We're glad Norman & Tanner were able to assist you with your Forester, and we look forward to serving you again in the future. Thanks for your business, and we'll see you next time!

November 16, 2020

Awesome service. Great feedback during the service. Feel that they did everything possible to solve the issue. Great attitudes. The service manager understands the concept that the customer is always right. More

by Kitesurfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback about our service team! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to serve you again in the future!

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