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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,800 Reviews

2,800 Reviews of Autonation Subaru - Service Center

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November 16, 2020

Awesome service. Great feedback during the service. Feel that they did everything possible to solve the issue. Great attitudes. The service manager understands the concept that the customer is always right. More

by Kitesurfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback about our service team! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to serve you again in the future!

November 16, 2020

Always professional; always caring! Buying a Subaru from Bob Baker is one of the best decisions we’ve made. Zach, in the service department, is always attentive and ready to address all of our service conc More

by nic2kev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Zach at Bob Baker Subaru! We're so happy to hear that you can trust him for all of your automotive needs! See you next time!

November 16, 2020

My cars airbag needed a recall fix. Everything was done beautifully but please tell the corporate people to NOT say that it will take one hour when it took days! More

by lbergquist41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the feedback - we will be passing it up the chain. We appreciate the positive review of our service department and hope we have the opportunity to serve you again in the future!

November 16, 2020

Julian is always great to work with. He understands what is needed vs just nice to have and takes care of both our car and us. He is a big reason we enjoy having our Subaru More

by D_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback - Julian will be delighted to hear it! We appreciate you being a Bob Baker Subaru customer and look forward to your next visit!

November 16, 2020

Quick, honest, and easy to work with. And it was a last minute psuedo emergency as I was on tight time line. Win, win, win More

by cdissaq11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We're glad we had the opportunity to help you out, and we hope to see you next time here at Bob Baker Subaru!

November 15, 2020

Great dealership and employees. I I I I I I I I I I I I I I I I I I I I o I I i More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review of Bob Baker Subaru, Sean! See you next time!

November 15, 2020

Friendly, informative and prompt. Kept me in the loop and checked on me during service. Highly recommended and very pleased with them. Will be returning. More

by brandonareynolds33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

We're delighted to hear this! Thank you for taking the time to share your experience with Bob Baker Subaru, and we'll see you next time!

November 14, 2020

Very efficient operation from scheduling to details on necessary service items. Also keep us notified in timely manner. Highly recommend for regular service as well as vehicle purchase. More

by peterb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

November 14, 2020

Professional, friendly and considerate of my needs. I appreciated the excellent safety measures in place, the prompt service and follow through with a phone call. More

by mariamiller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of Bob Baker Subaru! We appreciate your business and look forward to seeing you again in the future!

November 13, 2020

Always professional. You always explain everything clearly and give me confidence in your service. The staff is always friendly and upbeat. Prices, well, I know I’m paying a premium to be serviced at More

by pattybarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon Pedrotti
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for always choosing our service team at Bob Baker Subaru! We appreciate your review, and look forward to seeing you again!

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