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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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November 15, 2020

Great dealership and employees. I I I I I I I I I I I I I I I I I I I I o I I i More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review of Bob Baker Subaru, Sean! See you next time!

November 15, 2020

Friendly, informative and prompt. Kept me in the loop and checked on me during service. Highly recommended and very pleased with them. Will be returning. More

by brandonareynolds33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

We're delighted to hear this! Thank you for taking the time to share your experience with Bob Baker Subaru, and we'll see you next time!

November 14, 2020

Very efficient operation from scheduling to details on necessary service items. Also keep us notified in timely manner. Highly recommend for regular service as well as vehicle purchase. More

by peterb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

November 14, 2020

Professional, friendly and considerate of my needs. I appreciated the excellent safety measures in place, the prompt service and follow through with a phone call. More

by mariamiller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of Bob Baker Subaru! We appreciate your business and look forward to seeing you again in the future!

November 13, 2020

Always professional. You always explain everything clearly and give me confidence in your service. The staff is always friendly and upbeat. Prices, well, I know I’m paying a premium to be serviced at More

by pattybarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon Pedrotti
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for always choosing our service team at Bob Baker Subaru! We appreciate your review, and look forward to seeing you again!

November 13, 2020

Had a great experience. Tanner Knapp did a really good job. He had great communication and his knowledge of engine’s was awesome. I will be back because of him. Great job! More

by cwthompson54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the awesome feedback! We're delighted to hear that Tanner took great care of you during your visit, and we look forward to seeing you again! - The Bob Baker Subaru Team

November 13, 2020

always a pleasure. Wait times good, friendly staff, loaner car access good. Never a hassle to bring car in-appointment or not. Julian took care of me with updates and access to a loaner car More

by markayallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We appreciate your support, and look forward to your next visit with us! Take care and thanks again! - The Bob Baker Subaru Team

November 13, 2020

Best service! They always make me feel comfortable and do quality work! I tell everyone that has a VW to get their car worked on through Bob’s Baker. Thank you Bobby for taking care of me and my Jetta! More

by Amber Leas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us a review, Amber! Thank you for being a Bob Baker Subaru customer, and we'll see you next time!

November 13, 2020

Even with appointment waited 3 hours before car was taken back! What’s the point of making an appointment? Service tech Eddie was very friendly. More

by emcdonnell0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Sorry for the long wait that is not what we want, we have made adjustments to our schedule. Your next visit should be less time again sorry for the wait. Norm

November 13, 2020

Came in for the 1st oil change. Service great very friendly. Only thing missing was the coffee... but I understand everything is shut down because of covid More

by lauranewman109
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Hi Laura, thank you for choosing Bob Baker Subaru. Thank you for understanding about not having free refreshments for our guests. We hope to continue with this amenity when it's safe.

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