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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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November 13, 2020

Best service! They always make me feel comfortable and do quality work! I tell everyone that has a VW to get their car worked on through Bob’s Baker. Thank you Bobby for taking care of me and my Jetta! More

by Amber Leas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us a review, Amber! Thank you for being a Bob Baker Subaru customer, and we'll see you next time!

November 13, 2020

Even with appointment waited 3 hours before car was taken back! What’s the point of making an appointment? Service tech Eddie was very friendly. More

by emcdonnell0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Sorry for the long wait that is not what we want, we have made adjustments to our schedule. Your next visit should be less time again sorry for the wait. Norm

November 13, 2020

Came in for the 1st oil change. Service great very friendly. Only thing missing was the coffee... but I understand everything is shut down because of covid More

by lauranewman109
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 16, 2020 -

Autonation Subaru Carlsbad responded

Hi Laura, thank you for choosing Bob Baker Subaru. Thank you for understanding about not having free refreshments for our guests. We hope to continue with this amenity when it's safe.

November 12, 2020

The air bag recall service was easy. Zach also helped a lot with my brakes. Ended up needing new rotors which the other service center did not notice. Much smoother ride now. More

by Mike Z
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review, Mike - we're glad we could get your vehicle driving smoothly again! We appreciate you visiting us here at Bob Baker Subaru, and look forward to serving you again in the future!

November 12, 2020

Great dealer with great service. It was very easy to make a appointment. My car was serviced and cleaned in an extremely timely manner. Thanks More

by kkhadivi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

It was our pleasure! See you next time here at Bob Baker Subaru!

November 12, 2020

Had an appointment to have a 12,000 mile maintenance Had an appointment to have a 12,000 mile maintenance service I was there And waited for two hours. I even had an appointment. Really? More

by pwp1424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric?
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

For the second service that is about the right amount of time, sorry we did not inform you. Also the wash and paper work also takes some time but again sorry for the wait. We also do a inspection to make sure you are safe.

November 12, 2020

DO NOT GO HERE. I REPEAT!!! DO NOT GO HERE. They broke something in my car during my service and claimed they did not!! The general manager Norman was very rude and wouldn’t let me speak and explain to hi More

by kglori434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Sorry, we did not brake your cell phone holder we only did a oil change. We did agree to refund you as a goodwill gesture for the holder so not sure why you are saying we will not.

Nov 12, 2020 -

kglori434 responded

No you did not agree to refund me! You were stuck on giving me partial payment for what was broken! I can’t replace it!!

November 12, 2020

They took short cuts, not replacing all 4 coils, just one coil. Which broke the next on the way home going on South 5 to SD. They said it was VW Policy. 10 year old CC under warranty. They ended up fixing al More

by cburnham800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review. We appreciate your time and business and apologize for the issue. We hope to see you again at Bob Baker Subaru!

November 12, 2020

Not a good experience for the first service that I had with the car I bought there for my daughter. I would encourage someone to contact me to review and address. More

by crosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the feedback - we'd like to get a better understanding of what happened during your visit. If you could please give me a call at your earliest convenience, it would be greatly appreciated. Thank you, Norman Amabile - Service Manager - 7608045037

November 11, 2020

I always look forward to bringing my car in for service, I am given nothing but the utmost attention and wonderful customer service. I am always taken care of and know my experience will be great. Thank you More

by NSHADWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're glad to hear that Will and the team continue to take great care of you, and we appreciate you being a loyal Bob Baker Subaru customer. Thanks again and we'll see you next time!

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