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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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October 27, 2020

Even though we haven’t solved the problems right now Zach trying to figure out what’s going on. With our car Zack is going out of his way not only giving us a loaner to drive but also trying to solve the pro More

by Dean Alan Conaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 28, 2020 -

Autonation Subaru Carlsbad responded

Hi Dean, thank you for your 5-stars! We're so happy to hear that Zach has been working hard to solve all issues with your vehicle! We hope to continue serving you at Bob Baker Subaru!

Oct 30, 2020 -

Dean Alan Conaty responded

Yes Zack and his mechanics at Bob Baker SUBARU Carlsbad has solve the problem with our car he did a great job

October 27, 2020

Nice people, clean place and fast service this is just a few advantages of going to this place. I will recommend this place to my friends, family and co workers! Thank you for always taking care of our cars More

by pcbdoctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending Bob Baker Subaru! We appreciate the support!

October 27, 2020

I enjoy going to Bob Baker Subaru for my service because Norman Amabile, service manager, treats me like a King. I would buy another Subaru just because Bob Baker service Department is so excellent. More

by tallbrucewayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Tanner Knapp
Oct 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in our service and sales teams at Bob Baker Subaru! Norman will appreciate your shout-out! See you next time!

October 26, 2020

I really Appreciate Subaru for making good on known issues with their cars. And, thank you to Zack for making the process so easy and pain free. More

by Clindeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

We can't thank you enough for this review! We're so happy to hear that our staff worked hard to get you back on the road safely! Zack and our team look forward to seeing you at Bob Baker Subaru!

October 26, 2020

William has great customer service, he answered all my questions and explained well. My car was done same day no need to worry about getting a rental car. More

by vanessa_805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Hi Vanessa, thank you for taking the time to share your experience working with William at Bob Baker Subaru! We look forward to seeing you again, Vanessa!

October 26, 2020

Every aspect of my experience was above and beyond my expectations. Billy communicated with me through the whole process while they were fixing my car. More

by STEENLEGGIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy, Robert Simon
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Billy. We appreciate your business at Bob Baker Subaru!

October 26, 2020

Wait time was much longer than expected. Customer Service was poor — when asking about other parts of my car, the representative didn’t fully answer any of my questions, only said “That’s going to cost you m More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 29, 2020 -

Autonation Subaru Carlsbad responded

I am sorry about that, I want to help you with your next service. Please ask for me when you return thanks. Norman Amabile

Oct 29, 2020 -

Autonation Subaru Carlsbad responded

I am sorry about that please see me on your next visit I want to help you with the brakes. Norman

October 25, 2020

I have always had a very good experience with this dealership. Thank you for letting me know about all the changes snd need my Forester requires. I love my Subaru More

by helenaco@gmail.con
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy to hear we provided you with a good experience! We hope to see you again at Bob Baker Subaru!

October 24, 2020

JP and the team’s technicians once again did a superb job. My BRZ felt a bit off on alignment (driving backcountry roads where i live) so i brought it in. Their meticulous and very detailed labor diale More

by nathan45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips, Kelley Madden
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review and feedback about JP! We're so glad your BRZ is aligned and ready to handle any road you travel.

October 24, 2020

I have been associated with Bob Baker for 35 years.They have always given top Tier service. Will and Norman are very Knowledgeable,Jamie was very helpful Great crew! More

by rond3646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Bobby Reynolds, William Carrasco
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Will and Norman! We're so happy to hear that we have provided 5-star service during the last 35 years! We look forward to your next visit!

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