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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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October 23, 2020

I have used Bob Baker since I bought my 2017 Subaru Forester for Service. I have been very positively impressed with the service personnel that I dealt with. They know how to treat customers and provid More

by fms5739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for the past 3 years! Our team appreciates your loyalty! See you at your next appointment!

October 23, 2020

I think our service manager Zack went out of his way to help us resolve all issues and problems we had with our 2012 Subaru outback we’re glad we use their service department and will be returning in the f More

by Dean Alan Conaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Zack at Bob Baker Subaru, Dean! We appreciate your loyalty, and look forward to working with you again!

Oct 23, 2020 -

Dean Alan Conaty responded

Subaru of America was very helpful in all the processes it took to complete the work on our vehicle. Thank you again for all your help respectfully Dean Alan Conaty.

October 23, 2020

Second time to dealer. Waited 5 hours both times for warranty work. No shuttle or coffee and they won’t even sell the drinks in the fridge of the parts department. If you have warranty work, go elsewhe More

by sinfon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Oct 29, 2020 -

Autonation Subaru Carlsbad responded

Due to the pandemic we are following the state law regarding the coffee and drinks. As far as the warranty work can you call me so I can look into this situation at 760-804-5037 Thanks Norm

October 23, 2020

Zach, our service writer is always very helpful, and is extremely knowledgeable about Subaru idiosyncrasies. He effectively and quickly updates on any changes, and alerts for pickup. More

by DON78
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Zach, and for your business. We are thankful to have you as a customer!

October 23, 2020

After 19 years of coming to Bob Baker VW I am never disappointed in the service. Bobby was very friendly and helpful. Very easy process. More

by jamiandmichel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

We appreciate your loyalty and review! Thank you from the whole Bob Baker team!

October 23, 2020

They worked with my insurance to get the work done quickly. I was happy with the result and all of the issues I asked about were resolve: More

by oilvaarms
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

October 23, 2020

Showed up for service in the morning with no appointment and was finished in an hour and 1/2 and that was including the car wash. More

by mtnbiker92129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru! We're so happy to hear that we provided you with quick service! See you next time!

October 22, 2020

Zack Lenfesky is professional, very personable and terrific. Thank you to the entire team for making the process painless. I have no more to add. I am a satisfied customer. More

by suemackenzie888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

We love hearing from our satisfied customers, Sue! Zack is a huge asset to our team, and we're so happy you had the opportunity of working with him! See you next time at Bob Baker Subaru!

October 22, 2020

I had a 10:15 appointment, but when I arrived thete was a line of cars out to the street. The wait to be checked in was about 10 minutes. An oil change service, tire rotation, and a car was took just over 2 More

by chuckput2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback, and appreciate your patience during your recent appointment. See you next time!

October 22, 2020

Thanks for covering the repair under warranty. Thanks to Colton, Will and your warranty specialist. I also appreciate the use of loaner vehicle and car wash. More

by cindyhendeson1749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
colton, warranty specialist, William Carrasco
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

All of us at Bob Baker Subaru are happy to see this wonderful feedback! Thank you for taking the time to leave us a review!

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