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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 23, 2020

Showed up for service in the morning with no appointment and was finished in an hour and 1/2 and that was including the car wash. More

by mtnbiker92129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru! We're so happy to hear that we provided you with quick service! See you next time!

October 22, 2020

Zack Lenfesky is professional, very personable and terrific. Thank you to the entire team for making the process painless. I have no more to add. I am a satisfied customer. More

by suemackenzie888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

We love hearing from our satisfied customers, Sue! Zack is a huge asset to our team, and we're so happy you had the opportunity of working with him! See you next time at Bob Baker Subaru!

October 22, 2020

I had a 10:15 appointment, but when I arrived thete was a line of cars out to the street. The wait to be checked in was about 10 minutes. An oil change service, tire rotation, and a car was took just over 2 More

by chuckput2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback, and appreciate your patience during your recent appointment. See you next time!

October 22, 2020

Thanks for covering the repair under warranty. Thanks to Colton, Will and your warranty specialist. I also appreciate the use of loaner vehicle and car wash. More

by cindyhendeson1749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
colton, warranty specialist, William Carrasco
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

All of us at Bob Baker Subaru are happy to see this wonderful feedback! Thank you for taking the time to leave us a review!

October 22, 2020

Bobby Reynolds is always amazing. It’s been well over a year since I brought my car in and yet he remembered my face and even remember to ask about my wife and my new baby this man is a jewel. More

by chatterbox78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

We appreciate your business and your feedback about Bobby! Thanks from the Bob Baker Subaru Team!

October 21, 2020

I bought my car here. I was able to get my air bag replaced very quickly. Fast and efficient. Very courteous. Free car wash. Thanks More

by tgsatterfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We hope to provide this level of service to all of our customers! See you next time at Bob Baker Subaru!

October 21, 2020

I was pleased with my service and the time frame of completion. The service and staff at Bob Baker has always been friendly to me. More

by RxGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're happy to hear that we completed your service in a timely manner! See you next time at Bob Baker Subaru!

October 21, 2020

They were quick wi try my service got it completed when they said they would. Would definitely use Bob Baker again and would recommend to others More

by Kbnbox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

We look forward to your next appointment at Bob Baker Subaru!

October 21, 2020

Zac L. Was the service coordinator helping us. He was personable, knowledgeable, and very polite. I was impressed with the service I received thanks to that More

by mdstutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Dustin Taylor, Nathan Thompson, Seth Sonstein, Armando Rodrigues, Robert Simon, Bill Kornik, Zach Lenfesty, Dustin Thompson
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy to hear that Zac was able to get you back on the road safely! We appreciate your high stars! See you next time at Bob Baker Subaru!

October 21, 2020

Good service, facility is clean, and staff is friendly. Very easy to make an appointment and concern with car service have been assessed and fixed. More

by maryjaneburlaza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden P.
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

We appreciate your kind words, Mary Jane! We hope to leave this impression on all of our customers! See you next time at Bob Baker Subaru!

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