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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 15, 2020

I recently took our Subaru in for routine maintenance and some recall services. Everyone there provided friendly, courteous service. The waiting area was very clean and someone came to sanitize all surface More

by hoytmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5 star experience! Thanks for leaving this great review!

October 15, 2020

I've been using this service department 4 more than 3 years and I am very satisfied with the service, personnel and prices. They are dependable and my service is always done on time. More

by paulsolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

All of us at Bob Baker Subaru are happy to see this wonderful feedback! Thank you Paul!

October 14, 2020

Everyone I spoke to was very patient and listened to my statements and questions. Mr. Julian in service was particularly kind to me with taking my calls so frequently. In the parts department, Edgar ,Josue More

by Yepp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Julian, Edgar, Josue, Emily, and Megan! We appreciate your support, and look forward to your next visit to Bob Baker Subaru!

October 14, 2020

The service department fixed a flat for my Subaru, while I was in Carlsbad on vacation. Quick and reasonably priced. Thanks for getting me back on the road. More

by virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you, Virginia! We're so happy to hear that our service team got you back on the road safely! -Bob Baker Subaru

October 14, 2020

Thank you to the team and especially Tanner for taking care to fix my car and explain the issues. I appreciate the professionalism and the care taken to make sure I was happy/understood what was going on. More

by rosezapata0415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, Rose! We're so happy to hear that Tanner worked hard to get you back on the road safely! See you next time!

October 14, 2020

Very friendly, accommodating, and efficient dealership. The only problem we had was apparently they disconnected the battery without adding backup so we lost our presets. More

by bobkopplow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer, Bob!

October 14, 2020

Erik Lopez was very helpful and informative about my Subaru. Service was fast and friendly. Oil change and brake fluid flush was done to my crosstrek. More

by laoxguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We will pass along your kind review to Erik! See you next time!

October 14, 2020

I had purchased my tires from a website, and waited to have them installed at Bob Baker Subaru, to avoid another shop damaging my pristine wheels. Upon picking up my vehicle, all 4 wheels had significant More

by beissel05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Tanner Knapp
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

We are so sorry this happened, we never have this issue as many tires as we do . Like I had told told you in person we will make them look like new when it is finished and again sorry for the scratches.

Oct 15, 2020 -

beissel05 responded

I have not posted to Yelp yet, as I am waiting to see the result of the repair, and I hope to leave a somewhat favorable review of the resolution of my issue. As I had said, I am still upset at the fact that I have to deal with this at all. I have taken extra care to preserve the factory finish on my wheels. I had specifically waited to have my tires mounted by Subaru, as I did not trust local tire shops, my mistake. I understand that this has not happened at your dealership in the past, this leaves me to believe that the installers were clearly negligent. The fact that every wheel was damaged shows no pride in workmanship. Honestly, I know we had agreed to a $100 cost on my part due to the scuff that was present prior to the work, but under the circumstances, I still feel like I should not be paying at all.

October 13, 2020

I cannot speak highly enough of this dealership. Wonderful service friendly. I highly recommend it to all. I am always confident in the wonderful service I get at Bob Baker More

by Joan Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending Bob Baker Subaru! We hope you share your experience with friends and family!

October 13, 2020

They greeted you as soon as you step in the dealership. Everyone was nice and handful. Always we’re making sure we were getting take care of. More

by jorge.jar.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind words, Jorge! We appreciate your support! See you next time at Bob Baker Subaru!

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