Autonation Subaru - Service Center
Carlsbad, CA
2,798 Reviews of Autonation Subaru - Service Center
Great customer service, I went in for a 20k service but got a call about a leak on the water pump, Bobby said it would required some extra time but he checked and it would be at no cost to me as it was cov got a call about a leak on the water pump, Bobby said it would required some extra time but he checked and it would be at no cost to me as it was covered under warranty. Thanks Bobby More
Quick and easy. Amazing help with great service! Nice communication and kept me updated throughout the process. Thanks again for your help with my car! communication and kept me updated throughout the process. Thanks again for your help with my car! More
Tanner is always so courteous and helpful! The customer service is always great and I can count on you guys to keep me driving safely all over the place! service is always great and I can count on you guys to keep me driving safely all over the place! More
You send out wayyyy to many surveys!!! And you keep asking me to do it after I have like 2 times. Please fix your spam system and also allow us to opt out. From the 9 contacts I get to confirm my appoi asking me to do it after I have like 2 times. Please fix your spam system and also allow us to opt out. From the 9 contacts I get to confirm my appointment to the 20 contacts after it is really out of control. More
all well, as always. this is a tightly run service department and i will keep coming back. great attention to detail from the team, great service, and good amenities allow one to work while the car is department and i will keep coming back. great attention to detail from the team, great service, and good amenities allow one to work while the car is getting serviced. More
Very organized. And I don’t like being told how many words is the minimum to write. Hope you change this soon. It turns me off that I might not submit anything again. words is the minimum to write. Hope you change this soon. It turns me off that I might not submit anything again. More
Took almost 3 hours for a very simple oil/filter change. Twice as long as it should have. Quality of service and customer relations were well done. Twice as long as it should have. Quality of service and customer relations were well done. More
I’m a bit late with my review but it is well deserved. In September, I brought my new forester in for its first free oil change under warranty. The service center was clearly busy but as soon as my service g September, I brought my new forester in for its first free oil change under warranty. The service center was clearly busy but as soon as my service guy got to me I had all of his attention. He answered my questions, was friendly and personable, and even gave us a curtesy call because the car was done sooner than expected. I’ve hated dealing with dealerships in the past but I can honestly say that Bob Baker Subaru has changed my mind for the better. If they are this great during a pandemic I can’t imagine the quality of service when restrictions are lifted. Choose this dealership if you want friendly, knowledgeable staff and excellent customer service! More
Colton was very helpful. They were quick to diagnose the issue and get me back on the road and very communicative while waiting for work to complete. issue and get me back on the road and very communicative while waiting for work to complete. More
Fantastic service team.Friendly, knowledgable, Fantastic service team. Friendly, knowledgable, professional always with a smile. I will always bring my Subi to Bob Baker for servicing and have ev Fantastic service team. Friendly, knowledgable, professional always with a smile. I will always bring my Subi to Bob Baker for servicing and have even recommended to family and friends. More