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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 12, 2020

Great customer service, I went in for a 20k service but got a call about a leak on the water pump, Bobby said it would required some extra time but he checked and it would be at no cost to me as it was cov More

by jjoroz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We're so happy to hear that Bobby worked hard to provide you with excellent service! See you next time!

October 12, 2020

Quick and easy. Amazing help with great service! Nice communication and kept me updated throughout the process. Thanks again for your help with my car! More

by rebeccaxsimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience at Bob Baker Subaru! We look forward to working with you again in the future, Rebecca!

October 12, 2020

Tanner is always so courteous and helpful! The customer service is always great and I can count on you guys to keep me driving safely all over the place! More

by Kjell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We're so happy to hear that Tanner has provided you with excellent customer service! See you next time!

October 12, 2020

You send out wayyyy to many surveys!!! And you keep asking me to do it after I have like 2 times. Please fix your spam system and also allow us to opt out. From the 9 contacts I get to confirm my appoi More

by Please stop spamming!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brendon
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

We're always looking for ways to improve customer experience and will share your feedback with our team. Thanks,Don Elliott - Customer Service Relations Manager - (760) -804-5038

October 10, 2020

all well, as always. this is a tightly run service department and i will keep coming back. great attention to detail from the team, great service, and good amenities allow one to work while the car is More

by Cata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby (5 stars), Norman Amabile
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars, Cata! We appreciate your 5-star review! See you next time at Bob Baker Subaru!

October 10, 2020

Very organized. And I don’t like being told how many words is the minimum to write. Hope you change this soon. It turns me off that I might not submit anything again. More

by judyherbs1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, Judy! -Bob Baker Subaru team

Oct 13, 2020 -

judyherbs1945 responded

Glad you read my response.

October 10, 2020

Took almost 3 hours for a very simple oil/filter change. Twice as long as it should have. Quality of service and customer relations were well done. More

by cubuff1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

We apologize for the long wait. We value you as a customer and hope to have the chance to discuss your visit further. Thanks, Norman Amabile - Service Manager - 7608045037.

October 09, 2020

I’m a bit late with my review but it is well deserved. In September, I brought my new forester in for its first free oil change under warranty. The service center was clearly busy but as soon as my service g More

by meganmcorpuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru service team, Megan! We look forward to working with you in the future!

October 09, 2020

Colton was very helpful. They were quick to diagnose the issue and get me back on the road and very communicative while waiting for work to complete. More

by Caliterp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Colton at Bob Baker Subaru! We're so happy our service team got you back on the road safely!

October 09, 2020

Fantastic service team.Friendly, knowledgable, Fantastic service team. Friendly, knowledgable, professional always with a smile. I will always bring my Subi to Bob Baker for servicing and have ev More

by barblucero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for all of your automotive needs!

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