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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 09, 2020

Excellent customer service and communication. We felt informed and well taken care of by Zach and team. Thank you very much! We are proud to do business with you all. More

by bryantandjanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Zach at Bob Baker Subaru! We look forward to working with you again!

October 09, 2020

Love my service department!! Thank you for going the extra mile and taking great care of me and my car, greatly appreciated! Highly recommended, Mr Lopez Service Advisor! More

by 07benmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Lopez
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting our service team at Bob Baker Subaru! We're so happy to hear that Mr. Lopez earned your 5-stars!

October 08, 2020

Took my vehicle in to check out a defect in the shifting console, plastic coating peeled off and is sharp and dangerous. Service center told me I'd get a response in a few days but never got a response fro More

by georgecrothall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Oct 08, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the delay from VW corporate, but good news they are willing to pay 50 % of the total repairs. Thanks

October 08, 2020

Although Mr. Carrasco was kind, it took over two hours to get my car serviced, it wasn’t even washed (I requested it to be washed), and I didn’t get the sticker on the windshield to remind me of my next serv More

by monica24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Carrasco
Oct 08, 2020 -

Autonation Subaru Carlsbad responded

Sorry our car wash was down due to a broken hose, come back any time for a free wash. Thanks

October 08, 2020

Zack L. Helped us. Always super friendly, professional and most importantly...he’s very knowledgeable because I’m the type of guest that has lots of questions(first Subaru and I love it). I had a 5 min wa More

by mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman was very helpful as well:) , Zach Lenfesty
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

Zack is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Bob Baker Subaru!

October 08, 2020

William is a very professional and kind man. I’m sure he takes care of all his customers with the upmost care. Excellent job at Bob Baker just the best!!!! More

by tyreeross915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, William Carrasco
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!

October 08, 2020

Zach is super helpful and very good at communicating how and what services are needed for my car. Great employee. Thank you for your service! More

by nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the 5-star review and feedback about your experience with Zach! The whole Bob Baker Subaru team appreciates your business, Nathan!

October 08, 2020

I brought my car in for regular service. Eric was great! I asked him about using the all wheel drive and he showed me the button and gave me helpful hints. Will be trying that out in a few days. Service w More

by mec13347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric/Erik
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review Bob Baker Subaru! It really means a lot to hear that you’re happy with your vehicle service.

October 08, 2020

I brought my car in for a recall and decided to get my oil changed at the same tome love you guys. Thank you and I will be back. Thanks again. More

by kerwasser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

We’re elated to get your positive feedback of Bob Baker Subaru service, thank you!

October 08, 2020

Service-oriented, respectful, attentive. Will Carrasco sets the example when it comes to these qualities. You will not be disappointed after coming to Bob Baker. More

by leehawk02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 09, 2020 -

Autonation Subaru Carlsbad responded

We are so happy that the Bob Baker Subaru team delivered an excellent experience. Thank you for the 5-star review!

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