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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 07, 2020

Zach was thorough, professional, and very kind to me, a senior. I have hesitated to return to Bob Baker Service bcz I’ve had a few terrible experiences in the past; however; Zach’s patience has reversed m More

by swandabode
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 07, 2020 -

Autonation Subaru Carlsbad responded

We appreciate your feedback! We're so happy to hear that Zach earned your 5-stars! See you next time at Bob Baker Subaru!

October 07, 2020

Courteous and helpful staff, COVID-19 safety procedures taken, did not have to wait too long to get our car back; the tables we were eating at were even sanitized while we were waiting More

by files5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your positive feedback! We look forward to your next service appointment at Bob Baker Subaru! See you next time!

October 07, 2020

Great service on leased vehicle. Colton was friendly and quick. That’s why I always go to bob baker Subaru. Great staff and service. J More

by MnJoegrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Oct 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Colton at Bob Baker Subaru! We're so lucky to have you as a customer for life!

October 07, 2020

Fast and proficient, I’m from out of town and they treated me like I’d been bringing my business there for years. Great Job! More

by adam.j.smith134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Oct 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting our team at Bob Baker Subaru, Adam! We hope to have you as a customer for life!

October 06, 2020

New to me 2019 vw jetta, sensor lights on and Bobby and his team took care of me. Very easy to work with,did not waste my time, and they were able to take care of a bunch or recalls I was unaware of. So More

by upstream.swimmer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 07, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Bobby at Bob Baker Subaru! We look forward to seeing you at your next service appointment!

October 05, 2020

Super professional staff that provide speedy service and keep you well informed. There are several Subaru dealers in the area but driving up to Carlsbad is always worth it for the excellent service. More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, Kate! We appreciate your business!

October 05, 2020

The Windshield gotb broken during car wash. Manager said they would order one and let me know when it comes in. Were changes were made to screen? I don't find where it tells how many miles to gas fill. More

by katharinekk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Oct 07, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your feedback, Katharine. Please reach out to me at (760) -804-5037, to discuss your visit further. Thanks, Norman Amabile - Service Manager.

October 05, 2020

Thanks to all employees who were part the good experience for latest service on our Subaru. The staff is professional, friendly and polite. We have always been pleased with the service we have re More

by m.mcgraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the 5-star review of Bob Baker Subaru! We look forward to having you as customers for life!

October 05, 2020

Service was prompt, and the service rep was courteous and friendly. The car was ready when promised. I would definitely return for my next service. More

by jose bielma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for all of your service needs, Jose! See you next time!

October 05, 2020

I have always heard to be wary of dealerships but I’ve never had issues in the past. This experience was horrible. I will never come back. More

by kaityd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, William Carrasco
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the experience, we did try and make it up to you by repairing the knock sensor and the carbon build up free of charge which would have cost you $ 1000.00 or more if you was to pay for that. Sorry for the troubles and we do understand you have choices. Thanks and again sorry.

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