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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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October 05, 2020

JP was very helpful with getting my car serviced and recall taken care of. But my car seats were just thrown in the back and my car was not washed like I asked. I appreciate the speedy service, but some More

by jdmccrossin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Please come back for the car wash if you are in the neighborhood, also the car seat is always put upside down to insure the customer knows it is not installed. Sorry for the car wash.

October 03, 2020

Best service in the USA!!! I typically work with JP and he has never let me down. Always friendly, helpful and goes the extra mile to make service calls easy and fast. Thank you!!! More

by 333cherylf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting JP at Bob Baker Subaru! We look forward to having you as a customer for life! See you next time!

October 02, 2020

Good friendly service!! Very professional and informative. They go above and beyond to make sure your questions are answered and you know about the service. More

by jody_dressler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

Hi Jody, thank you for taking the time to share your experience working with our team at Bob Baker Subaru!

October 02, 2020

My issue was not resolved. My screen still goes black. I was told to go home and do an update on my system myself. It did not resolve the isiue. More

by Lupita Arias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

I am so sorry, most of the time the update works and repairs the issue. I can provide transportation when you come back for us to look at the vehicle. Again sorry for the issue but we will get it fixed for you. Thanks Norm

Oct 02, 2020 -

Lupita Arias responded

Thank k you. I’m not sure who my service advisor was. I might have picked the wrong picture/name.

September 30, 2020

The collision center was outstanding. Aaron Holland went above and beyond to repair my van. The back door operates better than it did when I purchased it. Couldn’t be happier. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Holland
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars, Mark! We're so happy to hear that Aaron worked hard to get you back on the road safely!

September 30, 2020

Great job. Had to wait past the time that the service shop closed, but they gave me a discount to make up for my time. More

by jm3022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your business!

September 30, 2020

Erik was very friendly, efficient and helpful. Everything was seemless. Very happy that they disinfected my car and keys before handing it back to me. More

by ellyk21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit to Bob Baker Subaru, Elly!

September 30, 2020

The two girls that my wife dealt with (I believe one was Erica) were not helpful. The were rude and my wife wanted to go somewhere else. Julien is the reason we continued the service with you. He was polite More

by Imkyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica/ another girl at the desk, Julian Perez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your feedback with Julien. We will pass along your kind words to him. Please contact me at your earliest convenience to discuss your customer service experience. Thanks, Norman Amabile - Service Manager - 7608045037

September 30, 2020

Tanner Knapp was very efficient and helpful. My car was serviced promptly and washed, good experience all round. Will be returning to Bob Baker Subaru More

by Bensbfishhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Hi Ben, thank you for choosing Bob Baker Subaru! We're so happy to hear that Tanner provided a 5-star experience! See you next time!

September 30, 2020

I had a 2017 Subaru and now a 2020 Subaru and have taken both to Bob Baker Subaru in Carlsbad for service. Always friendly, great customer service! More

by persich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing the Bob Baker Subaru team for all of your service needs! See you next time!

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