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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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September 16, 2020

Smartshield was not done correctly. They then said they could not correct the problem and it was Smartshield that had to deal with the problem. Smartshield said that the dealer installed the finish they n More

by donahuew48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugh Stewart, Zach Lenfesty
Sep 28, 2020 -

Autonation Subaru Carlsbad responded

Smartshield will cover any issues with the paint, Smartshield will contact you regarding this issue if you start a claim. Thanks

September 15, 2020

It wouldve been nice if they offered a rental car for recall work but otherwise great dealer. Service staff was real nice. No gtis on the lot though, so nothing real cool to look at More

by mike.c.adams
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
September 15, 2020

The service is great! That is the reason I came to this dealership other than the one closer to my home. The crew members are friendly, professional, acknowledgeable. The facility is clean and has spacious More

by Yee
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
September 15, 2020

I have been coming here since last October with a 2014 Subaru WRX and Julian Perez always takes great care of my car and explains the work so I understand it. More

by branmuffin66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
September 14, 2020

Servjce rep was knowledgeable and helpful , rental car was much appreciated and rental people also knowledgeable and helpful , Repair was on schedule and car runs well More

by Doug Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad in service
September 14, 2020

JP went above and beyond to accommodate my needs and get my vehicle back on the road. He communicated everything that was being done to my vehicle with great detail, and even helped me out with a rental car More

by John Trevino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
September 14, 2020

I had a problem with a tire wether it could be repaired or not. The service writer gave me straight scoop on my options. I really appreciate the candor. Keep up the good work! More

by BJSIDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
September 14, 2020

Chad my adviser was AMAZING! BEST EXPERIENCE i have ever had, stayed in touch the entire time also got my car back when promised👍 Great service Chad, your a great addition, AMAZING customer service!! More

by sallymedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad- new to service, Robert Simon, Zach Lenfesty, Julian Perez
September 14, 2020

Service visits to Bob Baker Subaru CARLSBAD are friendly, competent, and efficient. Subaru’s are reasonably priced cars but with proper care can last a very long time. Dealer service is a good investment. More

by 2015 Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
September 14, 2020

Car would not start the evening I got the car back. The battery terminal somehow cracked; believe it was when the airbag recall was done More

by marka.bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
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