Back

Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

Sort by
August 27, 2020

Service department gets low marks - an air bag recall - a 1-3 hour job - I was told it would take 1-3 days. Actually, it took 6 days! I needed my car and was upset. It shouldn’t have taken that long. Better More

by Daniel Kelley
Recommend Dealer
No
Employees Worked With
Forgot
Aug 28, 2020 -

Autonation Subaru Carlsbad responded

Sorry for the wait, The vehicle went through the weekend which we did not work on. But we did provide you with transportation. Thanks

August 27, 2020

Service was quick and efficient. Everyone was friendly. Brendan was especially helpful and accommodating. Everything was clean and I felt comfortable with how my car was handled. More

by graceyoga3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
August 27, 2020

Will was great to work with. Kept me updated and very nice. Always professional and it was nice to be able to schedule service. A bonus was getting the car washed too. More

by 2CHEIDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
August 26, 2020

Everyone was very helpful and the time spent waiting was quite short. They also washed my car which I appreciated very much. Great Subaru service! More

by Lisabethe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
August 26, 2020

I really felt Mr. Perez went above and beyond to help resolve my battery issue! Absolutely wonderful service both for the car and myself. Despite coming in late on a busy Saturday he made the time to hav More

by goehring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
August 26, 2020

The service concierge is very friendly Prices are The service concierge is very friendly Prices are ridiculously high—consider this when purchasing a new vehicle Also, the new models are only offer More

by biofemme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
August 25, 2020

Excellent job JP and team identifying and fixing the problem I created with the front right brake and also resolving the large volume of grease in the front left corner. Seeing the small cut in the axle More

by danielstanleyhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
August 25, 2020

Great service- had me in and out for oil change in under promised time even without an appointment. Staff was courteous and efficient and went above and beyond. More

by Bpneal55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
August 25, 2020

The service department team is always friendly and reliable! I did see one technician that was working with the public not wearing his mask correctly, other than that, good as gold! I'd like to see th More

by starfish23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
August 24, 2020

We had a very good experience with the dealer. Will return again. Service was done as requested and the cost came back slightly under what was quoted. More

by libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
...
168
...