Autonation Subaru - Service Center
Carlsbad, CA
2,793 Reviews of Autonation Subaru - Service Center
Service department gets low marks - an air bag recall - a 1-3 hour job - I was told it would take 1-3 days. Actually, it took 6 days! I needed my car and was upset. It shouldn’t have taken that long. Better 1-3 hour job - I was told it would take 1-3 days. Actually, it took 6 days! I needed my car and was upset. It shouldn’t have taken that long. Better if I was told that my name would be put in the que and to bring my car in the day I could be serviced. More
Service was quick and efficient. Everyone was friendly. Brendan was especially helpful and accommodating. Everything was clean and I felt comfortable with how my car was handled. Brendan was especially helpful and accommodating. Everything was clean and I felt comfortable with how my car was handled. More
Will was great to work with. Kept me updated and very nice. Always professional and it was nice to be able to schedule service. A bonus was getting the car washed too. nice. Always professional and it was nice to be able to schedule service. A bonus was getting the car washed too. More
Everyone was very helpful and the time spent waiting was quite short. They also washed my car which I appreciated very much. Great Subaru service! quite short. They also washed my car which I appreciated very much. Great Subaru service! More
I really felt Mr. Perez went above and beyond to help resolve my battery issue! Absolutely wonderful service both for the car and myself. Despite coming in late on a busy Saturday he made the time to hav resolve my battery issue! Absolutely wonderful service both for the car and myself. Despite coming in late on a busy Saturday he made the time to have the car fixed right then. More
The service concierge is very friendly Prices are The service concierge is very friendly Prices are ridiculously high—consider this when purchasing a new vehicle Also, the new models are only offer The service concierge is very friendly Prices are ridiculously high—consider this when purchasing a new vehicle Also, the new models are only offering a 5 year, 60,000 mile warranty as compared to the older model warranty of 7 year, 100,000 miles. It seems like the new features are not long lasting or Subaru has really upped their game in planned obsolescence to focus revenue on inflated service pricing. More
Excellent job JP and team identifying and fixing the problem I created with the front right brake and also resolving the large volume of grease in the front left corner. Seeing the small cut in the axle problem I created with the front right brake and also resolving the large volume of grease in the front left corner. Seeing the small cut in the axle boot was priceless as I could not find the source of the grease but rather guessed incorrectly the grease was from the lower bushing. Daniel More
Great service- had me in and out for oil change in under promised time even without an appointment. Staff was courteous and efficient and went above and beyond. promised time even without an appointment. Staff was courteous and efficient and went above and beyond. More
The service department team is always friendly and reliable! I did see one technician that was working with the public not wearing his mask correctly, other than that, good as gold! I'd like to see th reliable! I did see one technician that was working with the public not wearing his mask correctly, other than that, good as gold! I'd like to see the same attention to detail and service in the Sales department... More
We had a very good experience with the dealer. Will return again. Service was done as requested and the cost came back slightly under what was quoted. return again. Service was done as requested and the cost came back slightly under what was quoted. More