Autonation Subaru - Service Center
Carlsbad, CA
2,798 Reviews of Autonation Subaru - Service Center
Chris was professional, gave me the lowdown, recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere i recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere in the showroom, which is clean and impressive.The parts clerk was helpful and the other service guys when I had questions. This on my first visit as a new Subaru owner. Thanks. I'll definitely will be back for my 48K service. More
Polite and attentive. Answered all of my questions with authority and precision. Top notch professionalism and kindness. Answered all of my questions with authority and precision. Top notch professionalism and kindness. More
I had a 10:30am appt for an oil change. I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my ca I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my car was next in line and walked away. Next in line to be done or start the oil change which would take an hour?! Then I saw him put a post it on his door and leave. The note said going to lunch back at 1:35. He did not assign me to anyone else or tell me he was going to lunch! Clearly my time meant nothing to him. I found another service person and told him what was going on. They had not even started my car and it was almost 1pm at this point. He assured me they would get my car in next and rush through the service. I was so upset at this point I went and spoke with the service manager. He felt terrible about my experience and said he would speak to Lester. This is my first time owning a Subaru and based on my service experience I would go back to Toyota in a heartbeat for my next car. Extremely disappointing! More
Once I reached the service dept by phone all went smoothly. I had a difficult time reaching the scheduler by phone. When I arrived for service it took 10 minutes before any said hello or w e will be smoothly. I had a difficult time reaching the scheduler by phone. When I arrived for service it took 10 minutes before any said hello or w e will be right with you. The service was completed as planned. More
I didn’t go in expecting to buy, just to look and test drive (maybe). But Austin was fantastic and found me exactly what I wanted. He was very patient and very kind. I also appreciated Joey, in finance, m drive (maybe). But Austin was fantastic and found me exactly what I wanted. He was very patient and very kind. I also appreciated Joey, in finance, making the buying process quick and seamless. I love my car More