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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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July 14, 2020

Excellent, attentive service.It was very busy the day I Excellent, attentive service. It was very busy the day I brought my car in for routine service, but I never felt neglected or ignored as several peop More

by cwtraveler05
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti
July 13, 2020

The worst experience I have had. Not only customer service (including management) is not customer oriented, but I had to go to another provider to fix an issue aroused from this maintenance service. N More

by rtg0
Recommend Dealer
No
Employees Worked With
Did not write down any names, as was terribly late due to the delay in service
Jul 13, 2020 -

Autonation Subaru Carlsbad responded

I am so sorry about this, I would like to know more about this what is your name and number so I can call you. Norman

July 12, 2020

Good service/ on time as planned / I was disappointed that no safety measures appeared to have been taken ie no cover on the seat, steering wheel not cleaned, etc. / I’ve never had an issue but would pre More

by TRYDER1
Recommend Dealer
Yes
Employees Worked With
I forgot his name, sorry!
July 12, 2020

Tanner and Zach kiare amazing! I am truly happy and please with their level of customer services they have provided us Thank you Peter Kwei More

by peter.kwei
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
July 11, 2020

Great team. Thorough and efficient. Hospitality as good as any luxury brand. I’ll be using them from now on and planning for my next car purchase there as well More

by lindenjb
Recommend Dealer
Yes
Employees Worked With
William Carrasco
July 11, 2020

First time at Bob Baker Subaru service as usually use Irvine Subaru. Found staff at Baker professional, helpful & trustworthy. Dropped car off for recall item & oil leak on way to San Diego. Traded 20 More

by CorkGal.OC
Recommend Dealer
Yes
Employees Worked With
JP Phillips
July 10, 2020

Bob Baker Service Center Experience I was impressed with the quality of service I experienced at Bob Baker. The gentleman who helped me through the process was both professional and help More

by marionfoerster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
July 10, 2020

Professional, well-coordinated, to the point. I brought my car in for regular maintenance. Julian was professional, to the point, and answered a couple of extra questions from me, even showing me More

by RyonG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
July 10, 2020

VW 2014 Jetta TDI Service for recurring engine VW 2014 Jetta TDI Service for recurring engine light heater core replacement. Warrantee repair. Only two visits to dealer required. Service manag More

by larrygrenbank
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
July 10, 2020

Airbag Recall was done very quickly and my advisor Zach was awesome to deal with, my truck was also washed which was nice to see. More

by StevGnar
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
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