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Autonation Subaru - Service Center
Carlsbad, CA
2,794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,794 Reviews of Autonation Subaru - Service Center
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July 09, 2020
I brought car in On Thursday. Was called in Friday that part had to be ordered from LA. Called following Wednesday and left massage. No call back. Called on Friday late and left message again. Asked for ca part had to be ordered from LA. Called following Wednesday and left massage. No call back. Called on Friday late and left message again. Asked for call back. Called again asked for update and shy not ready. Was told would be called back that day. No call back. Was called on Tuesday that car was ready. Poor service and update looking for new mechanic. More
by griercolley
Verified CustomerEmployees Worked With
Bobby Reynolds
July 08, 2020
Every time I come to this dealership I leave satisfied. They always take care of me fast and with amazing service and results that never disappoint They always take care of me fast and with amazing service and results that never disappoint More
by Giftedjosh
July 08, 2020
I’ve been going to Bob Baker VW & Subaru for the last 15 years. The service is excellent, and friendly and I know I will always have my car back in good working order. I would never take my car anywhere el years. The service is excellent, and friendly and I know I will always have my car back in good working order. I would never take my car anywhere else. More
by curbbun
Employees Worked With
Pam Rogers. I have known Pam from when she first started at Bob Baker. She knows so much about the dealership I always ask her for advice, JP Phillips
July 08, 2020
I received my invoice for a recall repair and it says that COVID-19 can cause a delay. But not informed of it until after a 4-hour delay that should have been a 1 to 2-hour visit. This impacts people be that COVID-19 can cause a delay. But not informed of it until after a 4-hour delay that should have been a 1 to 2-hour visit. This impacts people because they have other obligations in their day. Recommend you provide this delay update during the scheduling over the phone or in the email/text appointment confirmation. More
by chitank
Employees Worked With
Customer experience management issue not any fault of people.
July 08, 2020
Work schedule was wonky so I dropped in and the car was in and out within a few hours with a complimentary cleaning. Dealership has a really good vibe in and out within a few hours with a complimentary cleaning. Dealership has a really good vibe More
by tomjourney
Employees Worked With
Erik Lopez. 5stars
July 07, 2020
Took our 2017 Subaru Outback in for Smartshield. The car looks great but we did not receive the warranty paperwork. Disappointed that we didn’t get the warranty paperwork. Other than that we are extremely looks great but we did not receive the warranty paperwork. Disappointed that we didn’t get the warranty paperwork. Other than that we are extremely pleased with the car and the service. More
by ceospooner
Employees Worked With
Eric in service. 5 stars??, Kelley Madden
July 07, 2020
They’ve taken really good care of me. The salesman that I worked with was knowledgeable and friendly and the service department is extremely efficient. worked with was knowledgeable and friendly and the service department is extremely efficient. More
by Kevin.Hurley1916
Employees Worked With
Jamie weeks , Armando Rodrigues, Joshua Perry, Zach Lenfesty
July 06, 2020
Noted efficient service, well-cleaned facility. I was able to relax both inside and out without concern. Social distancing and masks were worn by all able to relax both inside and out without concern. Social distancing and masks were worn by all More
by mahunt3579
Employees Worked With
Eric
July 06, 2020
Brakes make noise. Before leaving, I asked if they were checked and was reassured they were not making noise. 24 hours after leaving the facility, they started making noise. Same thing happened last time I checked and was reassured they were not making noise. 24 hours after leaving the facility, they started making noise. Same thing happened last time I brought the car in. More
by mm
Employees Worked With
JP Phillips
