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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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May 25, 2020

Went in for a factory recall by appt recently. Great service EVERYTIME! Thanks a million! Zach keep up the awesome work! We appreciate you subaru! More

by mj
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 25, 2020

Very and well organized. A very positive experience with the entire team at Subaru. I asked about updating my GPS in the car and do not think I got a solid answer. But other than that I really enjoyed the e More

by daleyseant
Recommend Dealer
Yes
Employees Worked With
Young guy with facial hair. Should put it on invoice.
May 23, 2020

Hide a small issue with tail light. Called and set appointment with ease satisfying my schedule. William got me right in without any issues and corrected issue to my satisfaction. This is 3rd vehicle. More

by petercontreras7682
Recommend Dealer
Yes
Employees Worked With
William Carrasco
May 22, 2020

Zach in the Service department did an EXCELLENT job getting me checked include explaining what was going to happen and into a loaner while my newly purchased car was having accessories put on. The che More

by Chris B.
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 22, 2020

Receiving vehicles is a bit sketchy. It's the 21st century. Use a tablet and save time. My email address is still wrong. People are nice. More

by KyDHall
Recommend Dealer
No
Employees Worked With
Can't remember
May 26, 2020 -

Autonation Subaru Carlsbad responded

We have been actually working getting tablets here since January but the pandemic has set us back and so we are on hold due to this issue. Norman

May 21, 2020

Efficient and safe during this Pandemic Very organized! I was pleased with the fast service but most of all the handling of drop-off and pick-up with safety measures by personnel. Critical d More

by R. Barbara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not recall.
May 21, 2020

Excellent service I made arrangements with Bob Baker to service a recall for our 2013 Subaru Outback. They sent Joel with a 2020 Outback Courtesy Car and he took ours More

by F.Meakin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, Tanner Knapp
May 21, 2020

The folks here are competent and solutions oriented. I never have to second guess what work they are performing, or how they are doing it. More

by donconibear
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
May 21, 2020

Bobby was very professional and kind. I just hate how expensive Volkswagen is in general. I can rarely get out without spending close to $1000 More

by taratopper
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
May 21, 2020

They had the service department running line clock work with social distancing. I will definitely be bringing my car back to see these guys when it’s time. More

by swplettebills
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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