Autonation Subaru - Service Center

Very efficient and friendly. I appreciate the steps taken employees wearing PPE and other precautions for the time. Work done on time! Loaner car too! employees wearing PPE and other precautions for the time. Work done on time! Loaner car too! More

They quickly took care of my recall and warranty repair. I was able to get an appointment quickly. The staff took care of everything for me. I was able to get an appointment quickly. The staff took care of everything for me. More

Veery good Service people were very helpful. I will recommend to all friends. I will come back if I should need help with my car. Thank you Service people were very helpful. I will recommend to all friends. I will come back if I should need help with my car. Thank you More

Thanks for the service under tough times. My car issues have been resolved abd it drives great. Thanks also for the alignment work. Will was great! have been resolved abd it drives great. Thanks also for the alignment work. Will was great! More

I bought my Forester in 2012 from this dealership & have relied on the excellent service & knowledge of the dealership’s personnel.. The courtesy & service is exceptional. relied on the excellent service & knowledge of the dealership’s personnel.. The courtesy & service is exceptional. More

Thank you JP for taking care of our Forester after the battery in Sarah’s car was stone cold dead after sitting for three weeks. Teaching us we need to run Pear at least once per week due to the vacuu battery in Sarah’s car was stone cold dead after sitting for three weeks. Teaching us we need to run Pear at least once per week due to the vacuum/exhaust system pump was invaluable, genuinely, thank you. The Hulls More

Love/hate experience with our 2012 Subaru Outback 3.6 R So we just go had the 90,000 mile service done on our Outback. Brought in about 2,000 miles early because of a belt tensioner pulley failure which sou So we just go had the 90,000 mile service done on our Outback. Brought in about 2,000 miles early because of a belt tensioner pulley failure which sounded like a cat fight from under the hood. So what would have been about a $600 service ended up over $1,000. Compared to other vehicles I have owned (excluding Porsche) Subaru service is expensive. In a comment about the cost made by the dealer to an earlier rendition of this request for review he noted our high mileage on the car apparently indicating it was going to get more expensive as the mileage increases. We make every effort to have our car serviced when it is required. All service has been done at this dealership. We never experienced such a situation with our 2 Ford Explorers ( including 1 used off-road many times), 1 Toyota Corolla, 1 Toyota Previa and 1 Honda Civic all of which had over 100,000 and up to 150,000 + miles of use with no issues. None! So sorry Subaru dealer, I don’t buy that unless you are stating Subaru is inferior to the others. A major complaint I have about Subaru (not so much dealer related) is the lack of or difficulty of DIY capabilities such as replacing light bulbs. I should not need to have an expensive Subaru technician change out a light bulb. In particular I speak of the poorly designed, horrible access requirement to change a low beam headlight bulb ( both should be replaced when one fails). Let the designer change those in his/her driveway and see how it is. Our 2012 Outback in Silver color also has degrading clear coat finish on the tailgate, despite being garaged or covered with a Subaru purchased car cover. Only the tail gate, no were else. Again a Subaru problem, not a dealer problem. The navigation system will win no accolades with me having mislead us in the past. And no navigation disc upgrade notifications at all since we purchased the vehicle new. Another Manufacturer issue no doubt. The other major complaint I have is the lack of a local Subaru dealership in inland North San Diego County. Living in South Escondido our closest dealerships are, Carlsbad, Kearny Mesa, El Cajon, National City and Temecula. Sorry but none of those are convenient. I even had an independent service center make the same comment about a lack of a local dealership when the car was recently smog he’d for tag renewal. Go figure. A competitor said that. My wife really loves the car for the way it drives. We both love the safety aspect especially in wet weather. I Iike the 3.6 liter flat six which gets really good mileage on long trips and has good power when needed. Regrettably I understand the 3.6 has been discontinued. So we are going to have to rethink our continuing a relationship in the future with Subaru especially as relates to convenience. More

Brought my car in for routine service that also included recall update on the car. They handled tire rotation, oil change but unfortunately due to the Covid 19, no car wash. Great service advisor Tanner.. recall update on the car. They handled tire rotation, oil change but unfortunately due to the Covid 19, no car wash. Great service advisor Tanner.. More

Good sales experience, absolutely great service department with knowledgeable and pleasant technicians. I would recommend buying a car here. To name a specific name, Tanner Knapp in service departm department with knowledgeable and pleasant technicians. I would recommend buying a car here. To name a specific name, Tanner Knapp in service department really knows everything about the vehicles he's working on. Downside: every time you do anything with them, you'll get swamped with surveys. After a service, for example, you get an email asking to fill a "how did we do" survey. A few hours later, you'll get texts. Then more emails, then robocalls. It's a bit funny that their efforts to confirm their customers have had a good experience are actually the main thing detracting from the experience. More