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Autonation Subaru - Service Center
Carlsbad, CA
2,799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,799 Reviews of Autonation Subaru - Service Center
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February 11, 2020
Super fast polite and they washed my car. The waiting area is very comfortable free internet is added plus. The service manager was great. Thanks area is very comfortable free internet is added plus. The service manager was great. Thanks More
by lori_a_erickson
Verified CustomerEmployees Worked With
Julian Perez
February 10, 2020
Always impressed by the service. Bob Baker knows the sale / service of a vehicle doesn't end after driving it off the lot. That's why I will always buy my next vehicle from Bob Baker. sale / service of a vehicle doesn't end after driving it off the lot. That's why I will always buy my next vehicle from Bob Baker. More
by CHRIS.GLAUCH
Employees Worked With
Bobby
February 10, 2020
Tanner the rep as well as the young lady who initially greeted me were very courteous and Tanner was very knowledgeable and had issue taken care of greeted me were very courteous and Tanner was very knowledgeable and had issue taken care of More
by cmcleode
Employees Worked With
Tanner Knapp
February 10, 2020
Bob Baker Subaru service department is incredible. After the service I got at the Temecula location, it is worth the effort to get to Carlsbad for services. Everyone in the office is kind and helpful. I alw the service I got at the Temecula location, it is worth the effort to get to Carlsbad for services. Everyone in the office is kind and helpful. I always work with Julian Perez and he is always honest and helpful. I would definitely recommend making all your appointments with Bob Baker. More
by acardin1
Employees Worked With
Julian Perez
February 10, 2020
The collision center returned my car in beautiful condition; even though, it did take forever due to holidays and insurance blips. Jeremy was always pleasant to talk to. Bobby in service is also a condition; even though, it did take forever due to holidays and insurance blips. Jeremy was always pleasant to talk to. Bobby in service is also a good guy at this dealership. The finance people are rude. More
by pbar73
Employees Worked With
Jeremy McCall, Bobby Reynolds
February 10, 2020
Bobby was great as usual. Knowledgeable, customer service oriented and friendly. Also the drivers always courteous and friendly as well. My place to go to! oriented and friendly. Also the drivers always courteous and friendly as well. My place to go to! More
by alfredo.ramirez
Employees Worked With
Bobby Reynolds
February 07, 2020
VW eGolf Will was awesome in helping us resolve our issue with our eGolf. It was a long and tedious repair but all is good so far. Thank you for your generou Will was awesome in helping us resolve our issue with our eGolf. It was a long and tedious repair but all is good so far. Thank you for your generous support with parts and labor. We really appreciate it. And a shout out to the engineering team that researched the error codes to resolve the issue. Thank you so much VW! More
by Darlene M
Employees Worked With
William Carrasco
February 05, 2020
Thank you Zachary for your exceptional service. Such a pleasure to talk to regarding service for my car. Your positive attitude and honesty is appreciated. pleasure to talk to regarding service for my car. Your positive attitude and honesty is appreciated. More
by jmodsb
Employees Worked With
Zach Lenfesty
February 05, 2020
Insultingly overpriced. I also explained to 3 different people what was wrong with my car, kept calling all day to see if they had an update and they just said that they’d call me back. At the end of the d people what was wrong with my car, kept calling all day to see if they had an update and they just said that they’d call me back. At the end of the day I got a call from a service advisor asking me what was wrong with the car, so clearly there was no communication within the team, as he was the fourth person I had to explain it to. He said they were really busy and he wouldn’t get to working on it until next week. He then said it would be $165 to read the code to tell me what was wrong, which is absolutely ridiculous. I ended up taking it to Cali Auto and they read the code for free (as a lot of places do) and explained what was wrong with the car within minutes and got the job done by the end of the day. I will never go here again. I also recommend Mossy VW in Escondido, if you need service at a dealership. They’re super nice and helpful there! More
by Jmurphy44
Employees Worked With
Megan
