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Autonation Subaru - Service Center
Carlsbad, CA
2,795 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,795 Reviews of Autonation Subaru - Service Center
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January 20, 2020
Subaru had three recalls for my Crosstrek. Only two were done. The service advisor was very helpful. I am very disappointed that Subaru is limiting the repair parts distributed to the dealer because I now done. The service advisor was very helpful. I am very disappointed that Subaru is limiting the repair parts distributed to the dealer because I now need to return. Please pass on my comment to Subaru. More
by nagelplanning
Verified CustomerEmployees Worked With
Julian Perez
January 20, 2020
They don’t honor appointments I waited 2 weeks for an appointment for an oil change and service. I arrived 30 minutes early and was told it would be about 90 minutes. After an hour I waited 2 weeks for an appointment for an oil change and service. I arrived 30 minutes early and was told it would be about 90 minutes. After an hour and 40 minutes, they had not started work and they were not able to tell me when they would so I took the car. They didn’t seem to be at all bothered. More
by elnconnors
Employees Worked With
Carlos Espinoza
January 18, 2020
The worst experience I have ever had. My was skin the service department almost the entire day. From 9:00AM to 4PM and issue was fixed. I was promised by service guy Colton that they resolved my problem service department almost the entire day. From 9:00AM to 4PM and issue was fixed. I was promised by service guy Colton that they resolved my problem with tire pressure light coming up but the light came back on 3 Mike's after I drove the car away. I called the service Manager and all he could tell me is take car back to where you purchased it and make them fix it. I have 2018 VW tiguan with only 9000 miles on it and I already have alot of issues according to the service Manager at Bob Baker service. I thought I could dic my car at any VW service dealership but I was wrong at Bob baker they only fix cars that are purchased at their dealership More
by yanbelsky71
Employees Worked With
Colton
January 17, 2020
Will was great. Vehicle was making noises after oil change and tire rotation from previous week. Addressed the problem with no hassle at all. Thanks change and tire rotation from previous week. Addressed the problem with no hassle at all. Thanks More
by kj2147
Employees Worked With
William Carrasco
January 17, 2020
It took me some time to find the service department. Otherwise it’s a great service. Communication was easy and prompt. They kept me updated. Thanks. Otherwise it’s a great service. Communication was easy and prompt. They kept me updated. Thanks. More
by turbort
Employees Worked With
Erik Lopez
January 16, 2020
I had no quells with the service. Everything was great, and there was no sense of adding unnecessary parts to a basic oil change. The only thing was the shuttle service did not pick me up after an hour, w and there was no sense of adding unnecessary parts to a basic oil change. The only thing was the shuttle service did not pick me up after an hour, which strange. I use the shuttle service both at subaru and Toyota, this was the 1st time experiencing this lack of pick up. I ended up being picked up by a friend. More
by Lex
Employees Worked With
Donot remember name
January 16, 2020
The service department is well organized. We had no problems getting an appointment and we were happy with the service on our vehicle. Our service tech was courteous and professional. problems getting an appointment and we were happy with the service on our vehicle. Our service tech was courteous and professional. More
by cmac333
Employees Worked With
Zach Lenfesty
January 16, 2020
I have use this dealership and the service agent, will I have use this dealership and the service agent, will Carrasco, before. I like their straightforward honesty and their efforts to save the customer I have use this dealership and the service agent, will Carrasco, before. I like their straightforward honesty and their efforts to save the customer money these guys have been great to me, always friendly and accommodating . I’d give six stars if I could More
by az244
Employees Worked With
William Carrasco
January 15, 2020
An airbag sensor recall Each time I have taken my 2017 Subaru to Bob Baker I have been impressed with the efficiency and expertise of service personnel. It almost feels like Each time I have taken my 2017 Subaru to Bob Baker I have been impressed with the efficiency and expertise of service personnel. It almost feels like they really care about me and my car. I have used their convenient waiting room and their shuttle service, always pleased. The mechanical work on the car has been first rate. I recommended Bob Baker to several people and my daughter purchased a Subaru from B B this year. I am a satisfied customer. More
by fms5739
Employees Worked With
Carlos Espinoza, Julian Perez, JP Phillips
January 14, 2020
Brought my new Mazda in to the body shop to have the bumper replaced. Customer service, workmanship and efficiency were all excellent. The repairs were done sooner and at a slightly lower cost than orig bumper replaced. Customer service, workmanship and efficiency were all excellent. The repairs were done sooner and at a slightly lower cost than originally quoted. More
by Miriam
Employees Worked With
Jeremy
