Autonation Subaru - Service Center
Carlsbad, CA
2,795 Reviews of Autonation Subaru - Service Center
Everything went just fine I got my car in at the appointed time and it didn’t take them very long. I was happy with the work and the complimentary car wash I got my car in at the appointed time and it didn’t take them very long. I was happy with the work and the complimentary car wash More
lots of miscommunications 1. Shipping problems during the first visit. 2. Months of waiting time with no call. 3. Wrong tires were ordered. 4. Manager first offered free ali 1. Shipping problems during the first visit. 2. Months of waiting time with no call. 3. Wrong tires were ordered. 4. Manager first offered free alignment, then offered $50 off at my request. But nobody explained to me that the free alignment offer was taken back. 5. I ended up paying a lot more than what I was quoted for. More
Good experience Julian was very friendly and helpful. The service took longer than I expected it to, but shorter than the time Julian told me (2 hours). I would come Julian was very friendly and helpful. The service took longer than I expected it to, but shorter than the time Julian told me (2 hours). I would come again. More
Nice & easy Car was in for regular checkup & I was able to make a same day appointment & get in & out quicker than expected. Great service and communication. Car was in for regular checkup & I was able to make a same day appointment & get in & out quicker than expected. Great service and communication. More
Great service The service advisor, Julian, was professional, kind and answered all my questions. I would like to keep him as my service advisor if possible. Thank The service advisor, Julian, was professional, kind and answered all my questions. I would like to keep him as my service advisor if possible. Thank you! I don’t think you should give a word minimum. I almost deleted the entire survey. More
Service with a smile I really enjoy the service staff when I come in. Like good family! Makes routine maintenance "fun." The shuttle service is a bonus , this time i went I really enjoy the service staff when I come in. Like good family! Makes routine maintenance "fun." The shuttle service is a bonus , this time i went to the Carlsbad Outlets. Warning.... danger, danger, you might find everything you want to buy! I like the good nature of the shuttle drivers. The service department is up front and transparent on pricing. They provide good advice and no pressure to make a decision on service options. They are flexible with appointments and help in making decisions on what's most important to do now, if budget is a consideration. I like that I can sit and read it go nearby to fill in my time doing something else. Thank you! More
Fix my GTI I have had my GTI serviced at Bob Baker since it was new. My experience with the Service Department has been excellent over the past seven years. My s I have had my GTI serviced at Bob Baker since it was new. My experience with the Service Department has been excellent over the past seven years. My service advisor, Will Carrasco, has always given me professional, timely advice to keep my vehicle in top shape. More
Customer service Fast, friendly and knowledgeable. I will always trust the employees at Bob Baker Subaru with my vehicle. I recommend this dealership to anyone who is Fast, friendly and knowledgeable. I will always trust the employees at Bob Baker Subaru with my vehicle. I recommend this dealership to anyone who is looking for top notch service. More
Efficient & Courteous My only complaint, if any, was that the Service writer (JP), when I dropped off my vehicle, was adamant that my Service coupon (without closely lookin My only complaint, if any, was that the Service writer (JP), when I dropped off my vehicle, was adamant that my Service coupon (without closely looking at it, by the way) was “Expired” ( when the date was clearly Valid through 10/16/2020). More
Thorough and Fair I had a bunch of things on my Outback that needed fixing. The service department attentive and communicative. They reached out to me proactively to I had a bunch of things on my Outback that needed fixing. The service department attentive and communicative. They reached out to me proactively to see if I needed a rental. My car was clean and thoroughly repaired when I got it back. More