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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 18, 2019

Everything went just fine I got my car in at the appointed time and it didn’t take them very long. I was happy with the work and the complimentary car wash More

by vicandduck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Carlos Espinoza, JP Phillips
December 17, 2019

lots of miscommunications 1. Shipping problems during the first visit. 2. Months of waiting time with no call. 3. Wrong tires were ordered. 4. Manager first offered free ali More

by fuyutao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Dec 17, 2019 -

Autonation Subaru Carlsbad responded

The offer still stands, we never removed the offered. You get a free alignment or $ 50.00 of the tires. Let us know which you would prefer. Thanks Norm

December 16, 2019

Good experience Julian was very friendly and helpful. The service took longer than I expected it to, but shorter than the time Julian told me (2 hours). I would come More

by shyla_ann96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
December 16, 2019

Nice & easy Car was in for regular checkup & I was able to make a same day appointment & get in & out quicker than expected. Great service and communication. More

by ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius
December 16, 2019

Great service The service advisor, Julian, was professional, kind and answered all my questions. I would like to keep him as my service advisor if possible. Thank More

by zukagirl1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
December 16, 2019

Service with a smile I really enjoy the service staff when I come in. Like good family! Makes routine maintenance "fun." The shuttle service is a bonus , this time i went More

by Valerie J. B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feel bad, I didn't bite the names, but everyone was helpful and friendly. Julian was my service rep. Always helpful and friendly. , Julian Perez
December 14, 2019

Fix my GTI I have had my GTI serviced at Bob Baker since it was new. My experience with the Service Department has been excellent over the past seven years. My s More

by rapidrob99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
December 13, 2019

Customer service Fast, friendly and knowledgeable. I will always trust the employees at Bob Baker Subaru with my vehicle. I recommend this dealership to anyone who is More

by wganung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
December 13, 2019

Efficient & Courteous My only complaint, if any, was that the Service writer (JP), when I dropped off my vehicle, was adamant that my Service coupon (without closely lookin More

by snoopy92054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius (brought my vehicle to me)., JP Phillips
December 12, 2019

Thorough and Fair I had a bunch of things on my Outback that needed fixing. The service department attentive and communicative. They reached out to me proactively to More

by Sara Harvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
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