Autonation Subaru - Service Center
Carlsbad, CA
2,795 Reviews of Autonation Subaru - Service Center
Subaru service department Zach always goes out of his way to explain everything to me and he’s always been very helpful. I never feel rushed I always get good quality service Zach always goes out of his way to explain everything to me and he’s always been very helpful. I never feel rushed I always get good quality service when repairs are needed to my vehicle. More
Bobby Reynolds is exceptionally helpful. He has been in charge of service on my vehicle a number of times. He has been very professional, accommodating and caring. M is exceptionally helpful. He has been in charge of service on my vehicle a number of times. He has been very professional, accommodating and caring. My service has always been thoroughly explained to me. The reason for 4 stars instead of 5 is the difficulty of getting an appointment within a reasonable time for a safety issue. The women I first spoke to, with whom I explained my Tiguan’s airbag alerts, said I couldn’t get an appointment for over a week. I called Bobby directly, explained the problem, and he was able to arrange a time for me to bring the car in. I had to leave it through the weekend, but that more than satisfied my need to repair the potentially lethal problem with the vehicle as soon as possible. Thank you, Bobby! More
Great service again I had another great experience in the service department. J.P was a pleasure to work with. I never feel like I am being taken advantage of when I come I had another great experience in the service department. J.P was a pleasure to work with. I never feel like I am being taken advantage of when I come in. Thanks again More
Fast and effective service Very knowledgeable and friendly--very quick service. Have been to service department several times and they have always been fast and friendly. Glad Very knowledgeable and friendly--very quick service. Have been to service department several times and they have always been fast and friendly. Glad we bought our car there. More
Tanner was great! I can’t say enough about Tanners level of service and professionalism. It’s rare to receive this type of service these days. Keep up the good work! I can’t say enough about Tanners level of service and professionalism. It’s rare to receive this type of service these days. Keep up the good work! More
Solid oil change Although now my clutch pedal squeaks now. Is this something to be concerned with? It didn’t do this before my service. Would it have been tampered wit Although now my clutch pedal squeaks now. Is this something to be concerned with? It didn’t do this before my service. Would it have been tampered with during the check up? More
3 hour wait with an appointment I’m not sure how a dealership schedules appointments and how workload is allocated. I can understand waiting maybe one hour but, three hours until my I’m not sure how a dealership schedules appointments and how workload is allocated. I can understand waiting maybe one hour but, three hours until my car made in into a bay with a scheduled 9am appointment is ridiculous. You need to put yourselves in your customers’ shoes because we would rather be elsewhere rather than waiting at the dealership for hours on end on any given day. Maybe, if there’s a delay, you can inform the customer? Maybe? More
Leaving no stone unturned Bobby Reynolds went above and beyond my expectations, finding issues not caught by another dealership I used to frequent. Very thorough service, and B Bobby Reynolds went above and beyond my expectations, finding issues not caught by another dealership I used to frequent. Very thorough service, and Bobby was excellent in providing updates on progress. Will definitely be coming back to Bob Baker. More
Very good Repaired in a timely manner ..a bit pricey..good customer care..good at keeping the customer updated...friendly...this is all i have to say at the mo Repaired in a timely manner ..a bit pricey..good customer care..good at keeping the customer updated...friendly...this is all i have to say at the moment More
Great Service! I actually enjoy taking my car in to Bob Baker for service. The employees are always friendly, polite and professional. They explain all services an I actually enjoy taking my car in to Bob Baker for service. The employees are always friendly, polite and professional. They explain all services and costs and do an excellent job. I appreciate that they go out of their way to show that they truly value their customers! I'll keep coming back for all my auto needs. More