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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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September 17, 2019

Awesome service! Zach was very professional! Updated the software to my Ascent so hopefully now I won’t have issues with the radio. He also got the scuff mark buffed o More

by KAECEE547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
September 16, 2019

60k service I was treated like family when I brought my Subaru in for its 60k major service spark plugs. I have a 3.6 engine. The service staff gave me a loaner a More

by marycsh1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember all the names but all staff was exceptional , Zach Lenfesty
September 16, 2019

Kept waiting About 45 minutes into my 90-minute service, I received a call from my advisor and a text a minute later, saying my car was almost ready to go. An hour More

by temonct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Espinoza
Sep 16, 2019 -

Autonation Subaru Carlsbad responded

I want to apologizes about that, we are using this new response system that sends a message to your cell phone and we are still working out the bugs. Hopefully we will have this working correctly on your next visit. Thanks for understanding. Norm

September 16, 2019

Subaru Service The mechanics who made repairs failed to completely reassemble their respective repairs. Zach took care of the issues in a timely and professional man More

by steviecanchola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
September 14, 2019

Excellent service! Thank you for taking good car of my car. It was service then vacuumed and washed! True professionals and I will be back again. I am impressed! More

by liz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
September 13, 2019

Oil change Great working with them as always. Only dealership I’ve ever worked with. Car was purchased from them as well. So far I’m happy with everything. More

by maggie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
September 13, 2019

Outstanding I lost my earring in the car passenger seat had to be removed. It was an Anniversary gift from my husband who had just passed away. I was visiting More

by bobmandel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
September 11, 2019

Took a Little Longer than I thought it Would I was told 4 - 5 hours wait time for a 30,000 mile service. It took 5 hours. The service manager was very apologetic and kept me informed through the More

by funnymoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
September 11, 2019

Great service Everyone was most helpful. I was kept up to date and work was completed in timely way. The service area was neat and clean. The car is running well. More

by smendell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in service was terrific
September 11, 2019

Service department nothing but excellent Above EXCELLENT, Extremely EXCELLENT, , EXCELLENT in every way!!! Perfect 😉 There is nothing more you can say about your wonderful service department More

by katjocook2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner has been very friendly since my first visit. Goes out of his busy schedule to make a point to say Hi. , William Carrasco, Tanner Knapp
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