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Autonation Subaru - Service Center
Carlsbad, CA
2,796 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,796 Reviews of Autonation Subaru - Service Center
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September 17, 2019
Great experience I had an absolutely wonderful experience at Bob Baker Volkswagen, I felt very happy with my care and I will definitely be back soon. Thanks! I had an absolutely wonderful experience at Bob Baker Volkswagen, I felt very happy with my care and I will definitely be back soon. Thanks! More
by NSHADWARD
Verified CustomerEmployees Worked With
William Carrasco
September 17, 2019
Awesome service! Zach was very professional! Updated the software to my Ascent so hopefully now I won’t have issues with the radio. He also got the scuff mark buffed o Zach was very professional! Updated the software to my Ascent so hopefully now I won’t have issues with the radio. He also got the scuff mark buffed out in the front of my car! Attentive listener to my requests and got the service done! The shuttle drivers were also nice too! More
by KAECEE547
Employees Worked With
Zach Lenfesty
September 16, 2019
60k service I was treated like family when I brought my Subaru in for its 60k major service spark plugs. I have a 3.6 engine. The service staff gave me a loaner a I was treated like family when I brought my Subaru in for its 60k major service spark plugs. I have a 3.6 engine. The service staff gave me a loaner and kept me informed every step of the way. I only trust my Subaru’s service to Bob Baker and will continue to be a lifelong customer & Subaru owner. 2013 Subaru Outback 3.6 it only had 60k miles I’ll be driving my Silver Bullet Outback for a loooooooong time More
by marycsh1999
Employees Worked With
I don’t remember all the names but all staff was exceptional , Zach Lenfesty
September 16, 2019
Kept waiting About 45 minutes into my 90-minute service, I received a call from my advisor and a text a minute later, saying my car was almost ready to go. An hour About 45 minutes into my 90-minute service, I received a call from my advisor and a text a minute later, saying my car was almost ready to go. An hour later, after noticing my car sitting outside the service area for at least 45 minutes, I went looking for my advisor. He was nowhere to be found. A different advisor found my paperwork, cleared it to go, I signed it and got my key. I don't mind sitting for a service, but draw the line at cooling my heels in the waiting area for no good reason. More
by temonct
Employees Worked With
Carlos Espinoza
September 16, 2019
Subaru Service The mechanics who made repairs failed to completely reassemble their respective repairs. Zach took care of the issues in a timely and professional man The mechanics who made repairs failed to completely reassemble their respective repairs. Zach took care of the issues in a timely and professional manner. Thank you Zach for your assistance in getting these issues resolved. More
by steviecanchola
Employees Worked With
Zach Lenfesty
September 14, 2019
Excellent service! Thank you for taking good car of my car. It was service then vacuumed and washed! True professionals and I will be back again. I am impressed! Thank you for taking good car of my car. It was service then vacuumed and washed! True professionals and I will be back again. I am impressed! More
by liz24
Employees Worked With
William Carrasco
September 13, 2019
Oil change Great working with them as always. Only dealership I’ve ever worked with. Car was purchased from them as well. So far I’m happy with everything. Great working with them as always. Only dealership I’ve ever worked with. Car was purchased from them as well. So far I’m happy with everything. More
by maggie11
Employees Worked With
Zach Lenfesty, Julian Perez
September 13, 2019
Outstanding I lost my earring in the car passenger seat had to be removed. It was an Anniversary gift from my husband who had just passed away. I was visiting I lost my earring in the car passenger seat had to be removed. It was an Anniversary gift from my husband who had just passed away. I was visiting friends, as I live in Philadelphia. More
by bobmandel
Employees Worked With
JP Phillips
September 11, 2019
Took a Little Longer than I thought it Would I was told 4 - 5 hours wait time for a 30,000 mile service. It took 5 hours. The service manager was very apologetic and kept me informed through the I was told 4 - 5 hours wait time for a 30,000 mile service. It took 5 hours. The service manager was very apologetic and kept me informed through the process. More
by funnymoon
Employees Worked With
Julian Perez
September 11, 2019
Great service Everyone was most helpful. I was kept up to date and work was completed in timely way. The service area was neat and clean. The car is running well. Everyone was most helpful. I was kept up to date and work was completed in timely way. The service area was neat and clean. The car is running well. More
by smendell
Employees Worked With
Eric in service was terrific
