Autonation Subaru - Service Center

Great service . Consistent communication, available when I called back, vehicle available on time, easy scheduling appt. very pleased.JP and team were extremely hel . Consistent communication, available when I called back, vehicle available on time, easy scheduling appt. very pleased.JP and team were extremely helpful. One specific area of service I appreciate is that the entire team services the customers needs regardless whoever they are specifically working directly with. Thank you! More

Customer Care Service representative was personable. He was articulate and explained in great detail the findings from the mechanic. Service representative addresse Service representative was personable. He was articulate and explained in great detail the findings from the mechanic. Service representative addressed all my concern and responded to my questions until I was satisfied. More

Love Subaru! Eric Lopez was my service representative, and he was very friendly, prompt with updates, and supportive with my questions. I love going to get my car Eric Lopez was my service representative, and he was very friendly, prompt with updates, and supportive with my questions. I love going to get my car serviced at Bob Baker. More

6 month/6000 mile service Very simple to schedule appointment for service. Received email reminder for appt. Arrived ahead of scheduled time and was accommodated earlier than Very simple to schedule appointment for service. Received email reminder for appt. Arrived ahead of scheduled time and was accommodated earlier than planned, a plus since I traveled approx 40 miles to have auto serviced at Bob Baker’s. Service team was customer-focused, knowledgeable and helpful. More

Collision Center I recently took my 2005 Subaru Outback in for body work (minor car accident). Jeremy & Julio were very accommodating and kept me in the loop the enti I recently took my 2005 Subaru Outback in for body work (minor car accident). Jeremy & Julio were very accommodating and kept me in the loop the entire time. The work was done within the estimated time. I'm very happy with the quality of workmanship. More

I got done what I wanted!! I have a burning smell in the car and believe it os due to an oil drip on the engine. I will check it out. I have a burning smell in the car and believe it os due to an oil drip on the engine. I will check it out. More

Fast and reliable as usual Bob Baker staff is always courteous, competent and fast. Love the shuttle ride home and back as well as the car wash. Continue with the good work! Bob Baker staff is always courteous, competent and fast. Love the shuttle ride home and back as well as the car wash. Continue with the good work! More

Way too much time and no heads up from staff. While I was told to return in two hours from my 10:00 appointment, which I did, I still waited almost another hour and a half to get my car. This was While I was told to return in two hours from my 10:00 appointment, which I did, I still waited almost another hour and a half to get my car. This was time I could have been doing something productive since I have a busy schedule but ended up reading magazines in the lounge and waiting for someone to talk to me. In spite of me asking staff three times on my service status, it was not until the third time that anyone actually got back to me. I love this car and my past service expertises with Bob Baker have been good. And I thought my car would at least get a rinse off, but that did not happen either. I would not have chosen to do this somewhat obscure recall service had I known the experience would have been like it was. More