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Autonation Subaru - Service Center
Carlsbad, CA
2,799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,799 Reviews of Autonation Subaru - Service Center
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July 19, 2019
I got done what I wanted!! I have a burning smell in the car and believe it os due to an oil drip on the engine. I will check it out. I have a burning smell in the car and believe it os due to an oil drip on the engine. I will check it out. More
by mfyaro
Verified CustomerEmployees Worked With
JP Phillips
July 19, 2019
Fast and reliable as usual Bob Baker staff is always courteous, competent and fast. Love the shuttle ride home and back as well as the car wash. Continue with the good work! Bob Baker staff is always courteous, competent and fast. Love the shuttle ride home and back as well as the car wash. Continue with the good work! More
by rbilletta
Employees Worked With
Tanner Knapp
July 19, 2019
Way too much time and no heads up from staff. While I was told to return in two hours from my 10:00 appointment, which I did, I still waited almost another hour and a half to get my car. This was While I was told to return in two hours from my 10:00 appointment, which I did, I still waited almost another hour and a half to get my car. This was time I could have been doing something productive since I have a busy schedule but ended up reading magazines in the lounge and waiting for someone to talk to me. In spite of me asking staff three times on my service status, it was not until the third time that anyone actually got back to me. I love this car and my past service expertises with Bob Baker have been good. And I thought my car would at least get a rinse off, but that did not happen either. I would not have chosen to do this somewhat obscure recall service had I known the experience would have been like it was. More
by jwhelmer4
Employees Worked With
I don't know
July 19, 2019
Service writter great, bad service performed Writer did everything right, up until I got home and checked my oil and saw it was low a quart and a half low not good! Writer did everything right, up until I got home and checked my oil and saw it was low a quart and a half low not good! More
by jsalas140
Employees Worked With
Erick express service
July 18, 2019
Poor Quality work that took too long and poor communication A few months back we had our oil changed on our Outback. Afterwards, oil stains began showing up on our garage floor. We made an appt and returned t A few months back we had our oil changed on our Outback. Afterwards, oil stains began showing up on our garage floor. We made an appt and returned the car to Baker to check out the oil leak. On the positive side they admitted they had left the old gasket in, which caused the leak. Negative: I told them to use conventional oil, but they used synthetic and charged us an extra $30.00. We had a 7:30 appt and they promised us the car in 90 minutes, so we waited. Four hours later we finally got the car back. We have been using Bob Baker since 2017 and everything was fine. But after these last two visits I now have an oil stained garage floor and oil I did not ask for. Hopefully, they fixed the leak. After this we are now done with Bob Baker. More
by Bad Oil Job
Employees Worked With
Tanner Knapp
July 18, 2019
Better than I heard!! Before I bought my Forester from BB Subaru I heard the service department was terrible. It’s been a year now and I have had good luck so far. Please k Before I bought my Forester from BB Subaru I heard the service department was terrible. It’s been a year now and I have had good luck so far. Please keep it up. Thanks More
by mullenrcj
Employees Worked With
Zach Lenfesty, JP Phillips
July 17, 2019
Safety bag recall Awesome service as always. I’ve owned VW’s for awhile and I think they’re great cars. Every time I call or take it in, everyone is helpful and friendl Awesome service as always. I’ve owned VW’s for awhile and I think they’re great cars. Every time I call or take it in, everyone is helpful and friendly. More
by KHOYLE
Employees Worked With
Julio Rocco
July 17, 2019
Great! Ask for Tanner Knapp to take care of your car’s needs. He’s honest and very accommodating, management should consider giving this man a raise to keep Ask for Tanner Knapp to take care of your car’s needs. He’s honest and very accommodating, management should consider giving this man a raise to keep him happily employed and to reassure me the next time I need service done on my Subaru I’ll be taken care of. More
by gjkollasch
Employees Worked With
JP Phillips, Tanner Knapp
July 17, 2019
Recall Everyone was great - great loaner car - good fast service. Nothing bad to say. Everything was great. Fast and easy. Grateful to have recall fixed now Everyone was great - great loaner car - good fast service. Nothing bad to say. Everything was great. Fast and easy. Grateful to have recall fixed now More
by jbosch67
Employees Worked With
Cute porter - don’t know his name , JP Phillips, Tanner Knapp
July 17, 2019
Seven hours without solutions, oil change completed We are grateful the 50k oil change was completed on our XV. Unfortunately, the remaining time of the seven hours heard and observed the front and We are grateful the 50k oil change was completed on our XV. Unfortunately, the remaining time of the seven hours heard and observed the front and rear failures, but did not provide a definitive solution. We are leaving on our road trip on 20Jul, are awaiting possible parts for repair, and a service appointment prior to departure. A second appointment is needed to hopefully identify the confirmed failures and the needed repairs. More
by TheHulls
Employees Worked With
JP Phillips
