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Autonation Subaru - Service Center
Carlsbad, CA
2,799 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,799 Reviews of Autonation Subaru - Service Center
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July 17, 2019
Annual Service The service team is great. They have a comfortable waiting area that I settle into and before you know it... It's time to go. The service team is great. They have a comfortable waiting area that I settle into and before you know it... It's time to go. More
by dadamsmoon
Verified CustomerEmployees Worked With
Tanner Knapp
July 17, 2019
Listen to the customer Brought Outback 3.6R in for 12k service. Told advisor I wanted a synthetic oil change instead of conventional. On my 6k service, I paid the difference Brought Outback 3.6R in for 12k service. Told advisor I wanted a synthetic oil change instead of conventional. On my 6k service, I paid the difference between the 2 oils. When my car was presented as ready, they had put conventional in. Had them redo the oil change and was presented with a $70.00 bill. I had paid $25.00 for the 6k service. Manager made it right and I appreciate that. I could go to Irvine Subaru, 13 miles away, instead the 32 to Bob Baker where I purchased the vehicle. Not sure where I’ll go next time. More
by hskrbob28
Employees Worked With
Not sure of any names
July 17, 2019
Free Multipoint Inspection and Carwash I went in without an appointment for an inspection because I just bought a Subaru from a private seller. They checked everything and didn’t recommend I went in without an appointment for an inspection because I just bought a Subaru from a private seller. They checked everything and didn’t recommend anything i didn’t need. They also gave my new Subie a bath ! :) More
by vlorent
Employees Worked With
Armando Rodrigues, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Carlos Espinoza, Julian Perez, JP Phillips, Tanner Knapp, Leah Dannals
July 12, 2019
Quick great service! I recently had my car serviced at this dealer and it always is a pleasant experience. Everyone that works there is knowledgeable and kind. I even got I recently had my car serviced at this dealer and it always is a pleasant experience. Everyone that works there is knowledgeable and kind. I even got a free ride back to my place during the service! Zach helped me with my service and Sergio took me to my apartment and they both had amazing customer service. More
by Mmmedve
Employees Worked With
Zach Lenfesty
July 12, 2019
Great and friendly service Will is a professional and friendly service tech. Words can’t express how well he treated me. I would only hope that when faced with a difficult situa Will is a professional and friendly service tech. Words can’t express how well he treated me. I would only hope that when faced with a difficult situation others would be as helpful as Will was. Even when he wasn’t there Bobby was there and helped me as well. Wow what a team!!! I thank you Will and if the need arises I will come back to Will. More
by jeanettesd
Employees Worked With
Bobby Reynolds, William Carrasco
July 12, 2019
Never Again This was the Second time where I have made as n appointment for Express service and after 90 minutes the car had still not been taken in. Apparentl This was the Second time where I have made as n appointment for Express service and after 90 minutes the car had still not been taken in. Apparently it doesn't matter if you have an appointment. I won't be back for service. More
by vistasdelavalle
Employees Worked With
Eric and Darius
July 11, 2019
Always awesome! Kind and friendly staff, prompt. A+ rating from me. I love my car and totally trust them with the work done and their notification of possible work needed in the future. They have nev A+ rating from me. I love my car and totally trust them with the work done and their notification of possible work needed in the future. They have never tried pressuring me into any additional work or products which I appreciate! More
by susanmartz
Employees Worked With
Colton Shriver
July 08, 2019
Good service The service of oil change was good. They let me know that I need to change my filters next time. I was disappointed that rotate tires was not included The service of oil change was good. They let me know that I need to change my filters next time. I was disappointed that rotate tires was not included in the service More
by imarrero
Employees Worked With
Darius Young
July 08, 2019
Satisfied customer Quick, great service . Repairs to the tear bumper collision were seen less. Picked up car as planned and all went well , sstsgied client will be bac Quick, great service . Repairs to the tear bumper collision were seen less. Picked up car as planned and all went well , sstsgied client will be back . More
by Subaru forester
Employees Worked With
Julio, Jeremy and Annie of the collision center
July 08, 2019
Gas door repair. Once the repair was complete everything works fine. Drop car off on Monday morning was told I would get my car on Wednesday, repair was not complete Once the repair was complete everything works fine. Drop car off on Monday morning was told I would get my car on Wednesday, repair was not completed on Wednesday . Order another part Thursday was Fourth of July Receive the wrong part on Friday. Re-ordered got correct part on Saturday fix was complete. More
by eds76912
Employees Worked With
Bobby Reynolds
