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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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June 25, 2019

Accommodating and friendly Always bring all my VW’s here. Needed a 20,000 mile check up and it was easy and fast. They did a great job. More

by Af
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
June 25, 2019

GTI Service Always taken care of by Bobby at the Service Dept. Pre-scheduled and service completed in timely manner. Great service department. Waiting area is More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
June 25, 2019

Your satisfaction is important to them Without too long a story... brought my Forrester in for service. After getting home noticed windshield was cracked. Went back to talk w/ them. Can' More

by JenLe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty
June 24, 2019

Great experience Tanner was extremely helpful and I was very satisfied with his service. I would recommend Bob Baker Subaru to friends and family. Thanks for all of yo More

by collinsa092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
June 24, 2019

Tooo long 2 hours for an express lube appointment scheduled 2 weeks prior is ridiculous! It was the first service and I will look elsewhere for the next 3. More

by beersvista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darius
June 24, 2019

2nd out 4th service under warranty/Oil change Joseph was very polite and professional. Communicated with me about a nail in tire and showed me where it penetrated my tire. Very considerate of him More

by Rogelio_Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
June 24, 2019

Terrible customer service Brought my Subaru WRX in as it was running bro lean. Once “JP” noticed I had an accessport his demeanor changed an was very short an rude. Provided no More

by Justintaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Jun 24, 2019 -

Autonation Subaru Carlsbad responded

Hi Justin my name is Norman Amabile I am the service director at Bob Baker, when your vehicle arrived we scanned the computer which indicated the vehicle was modified unfortunately we can not repair vehicles that have a Cobb tuner in it. All indications point to this as your issue so Subaru warranty will not pay for that repair. If you remove the system we will gladly reinspect it again at no charge and we did wave the previous charges of $159.00. Also the reason for the wait time was because we had to contact Subaru and also I don't show you had a appointment but we did accommodate you by looking at your issue as a walk in. Thanks

Jun 25, 2019 -

Justintaylor responded

Regardless if a car is modified or not your staff should treat everyone the same. Once “JP” noticed the accessport his demeanor changed. I work in the medical field an treat every patient the same. Showing respect, dignity an compassion knowing that no matter what condition or issues they have I provide excellent customer service. I would have gladly left a great review if I had experienced one. This has been an ongoing issue with your dealership every time I am forced to go there. Note to self if you can’t work on the car because of an accessport why don’t you tell the person you won’t work on it instead of wasting the entire day to tell them. I fixed the issue in less then an hour after I had 6 hours to research an find what could have been the issue. Anyways good luck with your dealership, I will not be recommending any friends, family or Subaru communities members to ever stop at this location. Sad day to be a Subaru owner in my opinion. I appreciate the wave of the diagnostic fee I lost an entires day pay because I was waiting to have my car rejected from being worked on.

June 24, 2019

Go Tanner! Tanner was great! Very polite and made things easy. I appreciated the good will extension on my service warranty. It was easy to get in and out. More

by ddevore0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
June 20, 2019

Great Experience I had to take my car in for a collision center appointment. Jeremy was amazing. From the start to the finish, he kept me informed and minimized my wai More

by Abudde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy in Collision , Zach Lenfesty
June 20, 2019

Always a Pleasure Received a recall on my Subaru Impreza. Made appointment on line - very easy. Actual service went smoothly. I appreciated the numerous contacts by mes More

by jmorse1385
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
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