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Autonation Subaru - Service Center
Carlsbad, CA
2,796 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,796 Reviews of Autonation Subaru - Service Center
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June 06, 2019
Great!! As a new customer, I was not aware of what time the express lane opens. I drove in around seven in the morning and stayed in line. About 7:25, a cert As a new customer, I was not aware of what time the express lane opens. I drove in around seven in the morning and stayed in line. About 7:25, a certain Julian Perez approached and took necessary information from me. He explained that the lines opens at 7:30 but that he will take me in anyway. I found out that he was one of the service advisers. My Perez went and explained everything. He was extremely helpful and attentive and a true customer service man. Thanks to him all went extremely well on my first service visit! More
by baaquino
Verified CustomerEmployees Worked With
Julian Perez
June 06, 2019
Service Dept JP was extremely helpful solving my Outback warrenty problems. First class service! Fixed my car and even was able to get a free loaner. Thxs! JP was extremely helpful solving my Outback warrenty problems. First class service! Fixed my car and even was able to get a free loaner. Thxs! More
by deckstein5
Employees Worked With
JP Phillips
June 05, 2019
Repair of 2019 Hyundai tuscon I had a very pleasant experience with the professional and friendly team at the collision center and will definitely recommend the center to friends o I had a very pleasant experience with the professional and friendly team at the collision center and will definitely recommend the center to friends or family who may need this type of service. More
by Dogmom
Employees Worked With
Julio and Jeremy
June 05, 2019
Excellent service! Received excellent service and good advice from Zach Lenfesty, who was also very friendly. Keep up the great work. Thank you very much. Best regards. Received excellent service and good advice from Zach Lenfesty, who was also very friendly. Keep up the great work. Thank you very much. Best regards. More
by Raj
Employees Worked With
Zach Lenfesty
June 05, 2019
Oil change, recall of brake light Excellent thorough service...I was in and out in a. Little over 2 hours...so appreciate the excellent service in a timely manner...appreciated the car Excellent thorough service...I was in and out in a. Little over 2 hours...so appreciate the excellent service in a timely manner...appreciated the car wash... thank you! Kathy Robb More
by Kathleen Robb
Employees Worked With
Julian Perez
June 05, 2019
Service..excellent Service was great. Took time to explain in detail service to be performed. Personnel always helpful, especially Zach and Norm. The service departme Service was great. Took time to explain in detail service to be performed. Personnel always helpful, especially Zach and Norm. The service department and staff are always helpful. More
by FRED123
Employees Worked With
Jason Field, Norman Amabile, Zach Lenfesty, Carlos Espinoza, Leah Dannals
June 05, 2019
Lack of integrity (and false advertising) I scheduled my standard 60k-mile maintenance check online, where I was given a price of $55. I thought this was an excellent deal, and I assumed it w I scheduled my standard 60k-mile maintenance check online, where I was given a price of $55. I thought this was an excellent deal, and I assumed it was being offered to me because I bought my car from the same dealership a few years prior (you know - in the spirit of keeping your loyal customers happy and such). When I picked up my car after the maintenance check had been completed, I was handed a bill for $270. I showed the team proof of the $55 price that I had booked online, but Norman simply shrugged his shoulders and said “it was a mistake - that’s not our price.” I continued to object, asserting that even if it was a mistake by HIS team, I was still promised a certain price and he should honor it. He again shrugged me off and said “Not my fault - our IT team made a mistake - it happens all the time and I can’t honor that price.” I’m not sure when “it happens all the time” became a good excuse for dishonest business practices, but I will never be coming back to this dealership. Bobby was as helpful as he could be (I would give him 5 out of 5 stars - great guy), but it was ultimately Norman’s decision. Norman lacks basic integrity and business class. I will not be bringing either of my cars back for service, and even though I’ve thoroughly enjoyed both of our sales experiences, we will not be buying another car from them either. So, Norman basically allowed a $200 issue to cost his company tens of thousands in future revenue. But I’d bet he doesn’t think that’s his fault either. More
by ross7patrick
Employees Worked With
Norman Amabile, Bobby Reynolds
June 05, 2019
Service Shuttle service needs to be better organized. Over all everybody is very friendly and courteous. My car was given a quick wash on the outside. Thank y Shuttle service needs to be better organized. Over all everybody is very friendly and courteous. My car was given a quick wash on the outside. Thank you! More
by Omarcgh
Employees Worked With
Zach Lenfesty
June 04, 2019
Great. Zack worked with me on my time problem. I had a recall to be fixed and a problem with the moon roof. I went in with out an appointment. Zack Lenfesty listened to my personal problem and to I had a recall to be fixed and a problem with the moon roof. I went in with out an appointment. Zack Lenfesty listened to my personal problem and took measures to save a great deal of time. His original estimate of time was two to three hours. Taking my personal problems he worked it out so that I only had to wait less then forty-five minutes and I was all done. Couldn't ask for better service. More
by JIMWRIGHT1
Employees Worked With
Zach Lenfesty
June 01, 2019
Great service all the time I received great service from Bob Baker Subaru! Everyone I dealt with was professional and courteous! The service center and waiting area were clean a I received great service from Bob Baker Subaru! Everyone I dealt with was professional and courteous! The service center and waiting area were clean and well maintained! More
by scott.mcvay
Employees Worked With
Bill Kornik, JP Phillips
