Back

Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

Sort by
May 27, 2019

Great job Thank you, Subaru. I went to take care oil change and did not expect recall fix done. The extra work with no additional cost saved my time. Thank you, More

by masaka34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the person.
May 27, 2019

Recall and Oil Change service Happy with the rep I worked with. Explained everything in details. My only complaint...please don't offer the complementary car wash if all you do is More

by daniel.wanjoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 25, 2019

Service center was great sales department sucks The service center in Carlsbad was very good. The people were super nice fast and efficient and did a great job on our new Subaru. We tried to buy thi More

by hairballs1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The finance guy name unknown, John Norconk, Zach Lenfesty
May 25, 2019

Sensor work Bobby Reynolds is a super contact there! He made my experience a great one. He was helpful and very professional and helped me feel relaxexz More

by trish_pullara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
May 24, 2019

Courteous and helpful but both problems still exist Radio still goes on when car is started. All that way but not acceptable factory design Mileage to gas required started at 350 miles when gas add More

by dwstillman
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 24, 2019

Awesomeness I recently had issues with the Subaru department in Kearny and I just really appreciate that bob has never let me down! They have always been very hel More

by Thoucari7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner
May 24, 2019

Mixed thoughts Went to get ceramic paint on my car and left the next day with upset and disappointed. In future dealings with the department I will go in with lower More

by reden.cacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't catch many names I felt ignored.
May 24, 2019 -

Autonation Subaru Carlsbad responded

First and for most I am sorry that your experience at Bob Baker was a negative one, I am not sure exactly the issue but am willing to resolve it. Please call me directly at 760-804-5037 at any time so we can take care of any and all issues. My name is Norman Amabile the parts and service director please call me as soon as possible I will be waiting for your call thanks.

May 24, 2019

Review The cost of service, especially the parts markup is too high and may drive me to go non-dealer with my next service. $96 for brake fluid that needs to More

by THEBOYLEFARM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 24, 2019

Has right elements but missing synergy It’s clear this service center has potential to go from ok/ good to Great. The logistical process of this center needs some work. Sales & Communicatio More

by ttom4520022
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
May 23, 2019

Great service In and out quickly, Zach took care of us as soon as we came in. Appreciate his efforts and quality customer service, always looking forward to work wi More

by afondots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
...
256
...