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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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May 17, 2019

Had great customer service. My car had a manufacturer defect. It was under warranty. After the car was fixed, we already completed an online survey from Subaru. Now this one a More

by Karen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 17, 2019

5 Star Service advisors were really helpful and informative! Bobby helped me initially, but Julian signed me out when I came back for my car. I always receiv More

by Nguyenki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, Julian Perez
May 17, 2019

Very professional Great experience, very knowledgeable. Knew exactly what my problems were and gave great advice.. The facility was very clean as well. And the staff w More

by Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 17, 2019

Perfect. Always perfect. I am treated like gold here. Morale seems excellent. People are incredibly nice! I could have gotten my oil changed at jiffy lube for More

by kandolman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco, Julian Perez
May 16, 2019

Quick and efficient I took my Outback in for a recall fix and was expecting a 4+ hour wait time - was out of there in less than two hours yeah! More

by alexisedwards000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names of any employee that day sorry
May 16, 2019

Excellent as usual Service advisor JP was able to expedite our service so we could get on the road to our grandson’s baseball playoff game. He always comes through! More

by Barney13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 16, 2019

So professional ! All staff in that dealership are courteous and very attentive . My car had the front grill damaged and Jeremy gave me an excellent price and it was do More

by Natalia ATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mc Call
May 16, 2019

Annual maintenance Bobby and the curtesy drivers treat me with friendliness and respect I appreciate their professionalism. Thank you but why do I need to put in 25 wor More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio, Bobby Reynolds
May 15, 2019

Recall My car had a recall and they were able to do it same day because I had already been having the issue for months. I drive around 2 small babies and I t More

by rjyearyean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 15, 2019

Tire issue For my previous three visits, I have given your service center five-star reviews. Not this time. Your service technicians discovered a nail in the tre More

by markskok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darius Young, Norman Amabile
May 16, 2019 -

Autonation Subaru Carlsbad responded

First of all sorry for the inconvenience this has cause you, from what I understand regarding your tire it was not repairable per our dealership policies other shops will repair them but our safety rules here are very strict. Also the measurements takes show that the tires are close to being replaced again safety is our first priority that is why we gave you a estimate on new tires. We are a honest shop and generous because I show we gave you your last service even thou you was expired so we are not about selling we are about making sure all our customers are safe. Thanks Norman

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