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Autonation Subaru - Service Center
Carlsbad, CA
2,796 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,796 Reviews of Autonation Subaru - Service Center
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May 15, 2019
Recall My car had a recall and they were able to do it same day because I had already been having the issue for months. I drive around 2 small babies and I t My car had a recall and they were able to do it same day because I had already been having the issue for months. I drive around 2 small babies and I truly appreciate them doing this. More
by rjyearyean
Verified CustomerEmployees Worked With
JP Phillips
May 15, 2019
Tire issue For my previous three visits, I have given your service center five-star reviews. Not this time. Your service technicians discovered a nail in the tre For my previous three visits, I have given your service center five-star reviews. Not this time. Your service technicians discovered a nail in the tread of one of the tires. Rather than fix it, they simply installed the spare. Your staff said something about not having the correct patch to fix it. And, they would have simply replaced it with a new tire for $213.56 if they had had one in stock.So, I was forced to drive to Escondido at a slow speed on the freeway, where the tire was fixed at no charge by Discount Tire. Apart from the inconvenience and lost time needed to repair the tire, I'm concerned about damage to the drive system because the spare is a different diameter than the other tires. More
by markskok
Employees Worked With
Darius Young, Norman Amabile
May 14, 2019
Thank you JP for the assirance Thank you JP for the assurance knowing the two rebuilds of our engine were competed by a competent Subaru technician. The three failures experienced s Thank you JP for the assurance knowing the two rebuilds of our engine were competed by a competent Subaru technician. The three failures experienced since the second rebuild had us questioning the rebuilds. Sincerely, Daniel Hull More
by TheHulls
Employees Worked With
JP Phillips
May 13, 2019
Rodent damage A second go round for rodents creating havoc by chewing on wires Wil let me know immediately that it was probably going to be more complicated than I A second go round for rodents creating havoc by chewing on wires Wil let me know immediately that it was probably going to be more complicated than I hoped for since I wanted to use my auto insurance. More
by sueglu
Employees Worked With
William Carrasco
May 13, 2019
Bobby is the best customer service rep. ever!! Bobby Reynolds is so great with customers. Please retain him at all costs! He is the face of Bob Baker VW and never disappoints! Enough said. Bobby Reynolds is so great with customers. Please retain him at all costs! He is the face of Bob Baker VW and never disappoints! Enough said. More
by KRISTA8
Employees Worked With
Bobby Reynolds
May 13, 2019
Great! I had an awesome experience. Thank you so much to Zach and the whole team. I was very pleasantly surprised with everything. Thank you again! I had an awesome experience. Thank you so much to Zach and the whole team. I was very pleasantly surprised with everything. Thank you again! More
by kelli2
Employees Worked With
Zach Lenfesty
May 13, 2019
Service Great communication. Had a loan car for me as to not inconvenience me at the time length the service was. Work was completed in a timely manner . Than Great communication. Had a loan car for me as to not inconvenience me at the time length the service was. Work was completed in a timely manner . Thanks Will More
by david
Employees Worked With
William Carrasco
May 13, 2019
Zach best tech Solid as usual. Zach is a great technician who has a lot of knowledge about automotive tech and the information it relates to he is also very personab Solid as usual. Zach is a great technician who has a lot of knowledge about automotive tech and the information it relates to he is also very personable. More
by ekostka
Employees Worked With
Zach Lenfesty
May 13, 2019
Great service. Zach n norm great Knowledgable. Very helpful in answering questions and explaining in layman terms. All staff are courteous and helpful. Waiting time was reasonabl Knowledgable. Very helpful in answering questions and explaining in layman terms. All staff are courteous and helpful. Waiting time was reasonable...waiting area also comfortable. More
by FRED123
Employees Worked With
Jason Field, Norman Amabile, Zach Lenfesty, Carlos Espinoza, Leah Dannals
May 11, 2019
Service Experience Friendly, professional staff. Julian kept me informed throughout the service process. When there were some issues, he checked with me to make sure I w Friendly, professional staff. Julian kept me informed throughout the service process. When there were some issues, he checked with me to make sure I wanted the parts replaced. Vehicle was completed on time and runs great. I believe Julian even stayed beyond his shift to make sure I got my car back before they closed. Great experience . Also utilized the complementary shuttle. The driver, Sergio, was very friendly and professional. Enjoyed the ride wth Sergio. More
by subdrivr
Employees Worked With
Sergio, shuttle driver., Julian Perez
