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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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May 10, 2019

Great experience William went through my paperwork and costs and provided feedback on what service items could wait to help with cost savings on this trip which always More

by trish_boyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
May 10, 2019

Bobby and Julio. Those are my favorite employees. Bobby will always find me the best technician for the job; Julio Rocco from the body shop will take care of all body More

by Mariusz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Rocco, Bobby Reynolds
May 10, 2019

Always a pleasure! We’ve been bringing our 3 Subarus here for the past year since we’ve relocated to North County. What a pleasant experience each time. From our service More

by BevC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips, Tanner Knapp, Leah Dannals
May 09, 2019

So so Hi Your staff is wonderful, courteous and professional . Unfortunately my truck got hurt while at your place. I told the guys as soon as I saw it, More

by Sabina
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 09, 2019

Everyone is always very friendly and helpful! Everyone who works there is always so helpful and friendly. They're always willing to answer your questions and the waiting room isn't too bad either More

by cynthia.griffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 09, 2019

Wheel Arch Mouldings Service dept. Walk in. Was helped promptly by service tech. Very friendly, kept me informed of the progress of service while I waited in the lounge. I More

by lscorpion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 09, 2019

Always Left Feeling Taken Care Of Your staff is amazing and Julian has continued to go above and beyond in helping us each and every visit! Car problems are incredibly stressful and we More

by snocam332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
May 09, 2019

Ok. Automated phone calls need to be re-recorded Quoted 30k service was $625 vs my husband’s Toyota service for $325. Recorded messages don’t Identify caller...had no idea was from Subaru More

by Jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leah Dannals
May 09, 2019 -

Autonation Subaru Carlsbad responded

Hello JD, my name is Norman Amabile I am the parts and service Director at Bob Baker Subaru, Sorry to hear you was not happy about the cost of the service. I know you was comparing it to your Toyota service price which as you know they are two different vehicle and the Toyota might not be four wheel drive which makes a difference. But I don't have a problem give you a discount, you can reach me at 760-804-5037 Thanks.

May 09, 2019

Excellent!!! Thanks so much to Julian for your service and going out of your way to satisfy your customers. You answered all of our questions and were very knowled More

by ricorose97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 09, 2019

Great service Service was great— just need to upgrade your coffee area please. Some half and half would be a nice touch versus powdered creamer. It’s the little thi More

by althomsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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