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Autonation Subaru - Service Center
Carlsbad, CA
2,793 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,793 Reviews of Autonation Subaru - Service Center
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April 13, 2019
Oil change incompetency I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I ch I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I checked the oil - it was very low and the engine compartment was smoking and very hot. The dealership sent out a technician and a service advisor (Chad Ackerman) to add oil and drive it back to the shop. The technician went under the car, verified that it was low on oil, added oil, and stated that he saw "the technician spill the oil" when the car was in the shop. I asked for the engine compartment to be degreased and cleaned because oil was everywhere. Chad later returned the car but there was still oil everywhere under the hood and white smoke still being produced. He took the car back and said he would call me when the cleaning was complete. I called the next day because I hadn't heard from Chad - but he wasn't in. I went up to the dealership. Zach was very apologetic and tracked down the technician who stated that the plug had been screwed on incorrectly. There was no paperwork for me because Chad had not entered the problem nor the repair on a ticket, so Zach did that for me at my request so that I would have a record. This oil change cost me a day without my car and a half tank of gas. I hope the engine was not harmed. This is not acceptable work for a dealership. More
by notpleased
Verified CustomerEmployees Worked With
Chad Ackerman
April 13, 2019
Excellent Customer Service Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending mil Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending millions. He listened and clarified with follow-up questions. He was happy and had a great sense of humor. The Service Dept. manager was also great. More
by MRSJ
Employees Worked With
Tanner Knapp
April 10, 2019
Professional all the way. Bobby Reynolds, the two shuttle Drivers, Tanner Knapp and Chad Ackerman were pleasant, and a real asset to BOB BAKER. The service was what I have lea Bobby Reynolds, the two shuttle Drivers, Tanner Knapp and Chad Ackerman were pleasant, and a real asset to BOB BAKER. The service was what I have learned to expect from this Dealership. Thanks More
by elcavanaugh
Employees Worked With
Shuttle Drivers (2), Bobby Reynolds, Tanner Knapp, Chad Ackerman
April 10, 2019
Great Job! I received fast and professional service from a very friendly crew. Thank you getting my week off to a great start. My Jetta thanks you too! I received fast and professional service from a very friendly crew. Thank you getting my week off to a great start. My Jetta thanks you too! More
by sdctype
Employees Worked With
Leah Dannals
April 09, 2019
Well done I took for crosstrek in for its first 6000 mile service through the express service (without an appointment) they did great. Took 1.5 hours, and it wa I took for crosstrek in for its first 6000 mile service through the express service (without an appointment) they did great. Took 1.5 hours, and it was done. I prepaid for my service within my lease so I didn’t have to pay for anything at the time of these service. More
by spedteacher08
Employees Worked With
Chad Ackerman
April 09, 2019
Manifold intake replaced under warranty Sportwagen TDI intake manifold replaced under warranty four weeks after throttle replaced, also under warranty. Replacement parts were on hand and car Sportwagen TDI intake manifold replaced under warranty four weeks after throttle replaced, also under warranty. Replacement parts were on hand and car was available next day mid day. More
by msatc
Employees Worked With
Bobby Reynolds, Carlos Espinoza, Julian Perez
April 08, 2019
Excellent Service adviser communicated clearly, and service was completed in a very timely manner. I was contacted by phone to let me know that the service was Service adviser communicated clearly, and service was completed in a very timely manner. I was contacted by phone to let me know that the service was completed. Very appreciated! More
by jgbrydges
Employees Worked With
Leah Dannals
April 07, 2019
Amazing!! Worked with Tanner. He was so pleasant from start to finish, made my experience amazing, smooth, and very easy. He was a great communicator, and went Worked with Tanner. He was so pleasant from start to finish, made my experience amazing, smooth, and very easy. He was a great communicator, and went above and beyond, making sure I had a rental car, and when I got my car back, it was so clean!! Thanks for being a great company to work with; great customer service like this is getting fewer and farther between and it’s great to know it still matters to some places! More
by MMosis
Employees Worked With
Tanner Knapp
April 07, 2019
Rear ended twice in 30 days Julio, in collision management, is the absolute Gold standard for quality and customer service. I felt I was informed before and after damage was acc Julio, in collision management, is the absolute Gold standard for quality and customer service. I felt I was informed before and after damage was accessed. He communicated very efficiently with the best Witt and demeanor. Thank you for the quality and assurance each time! More
by aurecomusique
Employees Worked With
Chad Ackerman
April 06, 2019
Thank you JP for always taking care of Sarah’s Forester. I am grateful for the dedication and diligence you provide to my gremlin plaqued XV. Sincerely, Daniel for always taking care of Sarah’s Forester. I am grateful for the dedication and diligence you provide to my gremlin plaqued XV. Sincerely, Daniel More
by TheHulls
Employees Worked With
JP Phillips
