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Autonation Subaru - Service Center
Carlsbad, CA
2,794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,794 Reviews of Autonation Subaru - Service Center
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March 23, 2019
Wait time Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a mechanic, so hard to rate quality of service More
by tysonstreetjjb
Verified CustomerEmployees Worked With
Bobby Reynolds
March 23, 2019
Thank you Will! Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best custom Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best customer experience by making me feel welcomed. Overall Will needs to be promoted to management. More
by Kevin760
Employees Worked With
William Carrasco
March 23, 2019
Excellent Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciat Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciate d the ride home also More
by mtindel
Employees Worked With
JP Phillips
March 23, 2019
Valve spring recall JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module dam JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module damaged during the removal or the replacement of the engine, which they did replace. After driving the car 2 days in snowy conditions the heater a/c quit working. Probably a blown fuse, but also possible is damaged wiring from previous work done there. When I called JP to let him know about the no heater situation, he said he'd make a note in the file. NO Apologies, no sorry for any inconvenience of driving in winter / snow conditions with no heater. But he is going to make a note of it. How absolutely professional of him. That's someone I can't wait to entrust my car to again. NOT ! I can't explain how hard we have tried to love this car, but this along with the oil consumption issue. I just don't have any confidence in taking this vehicle on any extended trips. This trip was to June Lake in the high sierras to meet with our family for our 50th anniversary. I just hope we'll get back without any further issues. I'll never buy another Subaru or anything from Bob Baker again. More
by richard.march
Employees Worked With
JP Phillips
March 23, 2019
A Recurring problem finally FIXED!! Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I w Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I was not. He was friendly in the face of my frustrations. Bobby is an excellent communicator. He delivered candid, honest assessments on my old cars potential problems (10 year old beetle convertible) and worked with the entire team at Bob Baker to "make it right". Thank you Bobby! More
by mcmillenimages
Employees Worked With
Jamie Wiest (who was also excellent), Norman Amabile, Bobby Reynolds
March 23, 2019
Appointment for replacement of recalled passenger airbag. I was informed that replacement of the passenger airbag could take 1 to 4 days, so I was given a great call to use. However, my car was ready the next I was informed that replacement of the passenger airbag could take 1 to 4 days, so I was given a great call to use. However, my car was ready the next day. Tanner was good to keep in touch with me. More
by Marcimac
Employees Worked With
Tanner Knapp
March 23, 2019
Tanner Knapp Tanner was very courteous & efficient. I am use to getting our oil change done at our local Ford dealer in Port Angeles, WA, The Works for around $4 Tanner was very courteous & efficient. I am use to getting our oil change done at our local Ford dealer in Port Angeles, WA, The Works for around $42.00. I was told your price range is over $50.00. More
by lavenderdreams
Employees Worked With
Tanner Knapp
March 22, 2019
Great service I've purchased 2 Subarus from Bob Baker and have been taking my cars to the service department since 2003. In all that time, I've never had an issue I've purchased 2 Subarus from Bob Baker and have been taking my cars to the service department since 2003. In all that time, I've never had an issue and have had the best service advisors. Every person in the service department, the technicians, the advisors, etc., are always very helpful, knowledgeable and willing to go the extra step for their customers. More
by fkissel
Employees Worked With
Zach Lenfesty
March 22, 2019
Fairly painless! It would be helpful to have a better estimate for time required. We were told 4 hours so took 2 cars. About 1/2 hour one way. Took less than 2...if It would be helpful to have a better estimate for time required. We were told 4 hours so took 2 cars. About 1/2 hour one way. Took less than 2...if we knew that we would have just hung out and gone to lunch! Also did not receive a call letting us know how long once it went back to service area as promised. I understand it may be difficult yo estimate some repair times but this was a chip reprogram and oil change. More
by Ralph&Jannar
Employees Worked With
Chad Ackerman
March 22, 2019
Great service! Customer service was great! He was good at making me feel comfortable about leaving my car there to be worked on and explaining what was to be done. A Customer service was great! He was good at making me feel comfortable about leaving my car there to be worked on and explaining what was to be done. Also the time it took to have my car back was not as long as predicted which was good. More
by Subby
Employees Worked With
I only met with Jiillian but I appreciate the service staff for getting the wor done. , Julian Perez
