Autonation Subaru - Service Center

I purchased my new Subaru in 2012 and had a wonderful sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question an sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question and we received a more than adequate explanation, confident he was knowledgeable on the vehicle and it's capabilities. When I went for service later in the year, they were prompt, efficient and very polite in addressing the issues. I recently had another visit to replace a cosmetic problem, which was addressed and resolved quickly and very courteously I have complete confidence in the staff and technicians from Bob Baker Subaru. More

I thought after confusion the service adviser that did help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you More

RE Invoice# 435875 We brought our 2008 VW PASSAT in RE Invoice# 435875 We brought our 2008 VW PASSAT in because our oil level was low. We asked Molly to tell us why the car oil level was consistentl RE Invoice# 435875 We brought our 2008 VW PASSAT in because our oil level was low. We asked Molly to tell us why the car oil level was consistently getting low,as there was no oil puddle under the car.She said she would call us when she figured it out.We bought this car certified from this dealership and expected for problems like this to be taken care of under the certification.We waited for a call and didnt receive one. We called up and were told that they fixed the problem and changed the oil,and our bill was $151.87.The certification deductible is $50.We never asked to have the oil changed and explained this to Molly.She replied "Are you sure?". She proceeded to explain that we were only 200 miles away from needing a service. In reality, according to the last service sticker received from the dealership, we were closer to 500 miles and 3 months away from service. Not once did Molly offer to show us the service request write up- something we never received a copy of either. When we asked for details, Molly kept referring us to pay the invoice because the details were there. As this is the 3rd time we have had issues with the service, we will not be a returning customer. We feel we were incorrectly charged for the oil change and the level of service was subpar. We have opportunities to refer our friends to this dealership and will not be doing so in the future. We are open to discuss if you wish to contact us via email.Thank you. More

The the oil change and brake check and tire rotation servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return for all my regular servicing from now on! I was completely satisfied with everything. Brad, the servicing rep was polite and attentive, making sure my car was ready promptly since I was waiting. He even gave me a token for a cup of coffee and showed me how to use the machine. I was very happy to see my car washed and ready to go in no time at all. Bob Baker of Carlsbad has indeed put out a great effort to make the customer happy. Thank you for that! R P Allen More

I have had my 2011 Subaru Outback in for service at Bob Baker for routine maintenance, and the service has been outstanding. Today, I had a routine service, and I asked for a quote for a few interior repa Baker for routine maintenance, and the service has been outstanding. Today, I had a routine service, and I asked for a quote for a few interior repairs (dog chewed the seat belts and a few other things!), and when I picked my car up, it was clean inside and out, ready when they said it would be, and I had my quote for repairs. I would highly recommend Bob Baker Subaru to anyone looking for a reliable, customer oriented dealer/car service. Their team is AMAZING! alisa trejo More

In 2011 I purchased a used WRX Sti from a dealership in Arizona. I assumed this was a good investment because the car ran fine and no issues seemed apparent. After getting the car looked over at Subaru Car Arizona. I assumed this was a good investment because the car ran fine and no issues seemed apparent. After getting the car looked over at Subaru Carlsbad and purchasing an extended warranty for a Killer Deal (thanks to upper Management) I was on my way living the good life. The initial and continuous visits with BBSofC (Bob Baker Subaru of Carlsbad) was awesome. I was well informed given awesome advice on how to take care of the vehicle and just the overall experience with the staff was great. I felt i found a dealership I could trust (I know trust and dealership are not often used in the same sentence but this time they are). After a few oil changes I noticed i was consuming a large amount of oil. I informed BBSofC of my dilemma. They immediately went to work to diagnose the problem. They found the problem and then went to bat for me to Subaru of America to have the engine replaced. Can you say WOW. This had made my car buying and service experience awesome. Its almost unheard of a dealership taking their time to ensure the customer is taking care of and has a piece of mind to know that their issue will be resolved. Bob Baker Subaru of Carlsbad, Two thumbs up. Very informative, Communication is outstanding. and most all repair parts are usually on stock so the wait or repair time in minimal.. Kuddos to this Subaru Dealership. More

I have been utilizing Bob Baker Subaru for servicing my Outback since I bought it in September 2008. The service I have received is by far that I have ever experienced from any dealer. BRAVO TO BOB B Outback since I bought it in September 2008. The service I have received is by far that I have ever experienced from any dealer. BRAVO TO BOB BAKER SUBARU!! More

My husband and I bought our 2002 Jetta from Bob Baker Carlsbad and have always been very pleased with the service we receive. We, in fact, bought our 2010 CC from them just so we could enjoy their fine Carlsbad and have always been very pleased with the service we receive. We, in fact, bought our 2010 CC from them just so we could enjoy their fine service again. They are knowledgable, friendly and always have the car ready (and washed) when it is promised. More

Service dept. Staff incl Service Manager Rick is unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, i unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, it turned into this dealer telling me they would not do work unless they were paid by the dealer that I purchased it from. They ended up lying to me about service errors I had on the car with only 130 miles on it when it was a simple clear that should have been done before delivery. They tried telling me they needed car overnight so they could drive around in it with a computer plugged into the vehicle. This seemed unusual and when I compared notes, I found conflicting stories between the service advisor, the tech, and the service manager who all seemed to be lying and/ or unknowledgable about the situation at the very least. I now understand why there are so many negative posts about this dealership. Glad I found out early as I will never bring my 11' Touareg TDI here again. More

Bob Baker Volkswagen is the only place that I have had my car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me when he says it will be ready. It is a real pleasure bringing my car to them. Excellent Service!!! More