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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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July 30, 2022

Did not properly repair my car. I had to return for another service appointment. This has consumed a lot of time. The wrong part was installed on my car. More

by Juellet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Fife
Report | Print
July 28, 2022

1st time with Bob Baker Subaru, service area was quick and efficient. Service Professional and polite, will spread the word. More

by RALA33
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

July 28, 2022

Poor installation, now we have to come back to have it fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the correct More

by LINCOLNSAMMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Lester Cochran
Report | Print
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. We apologize for any frustration or inconvenience caused by this experience and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Norman Amabile - Service Manager - (760) 804-5037

July 28, 2022

Helped right away. Quick and efficient service and everything was explained well. Never have issues here. More

by SHANELUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Report | Print
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

We are so grateful for the five-star rating, Shane! The Bob Baker Subaru team looks forward to many more experiences like this in the future! Thank you!

July 28, 2022

Excellent customer service and accommodations. Great communication from service advisor and updates through texts and in person. More

by SOUTHERNCROSSAUSSIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the excellent feedback! We appreciate you trusting Bob Baker Subaru with your business and hope to see you again next time!

July 27, 2022

The service department is very responsive and communicates well. Only down side is all these requests for surveys. More

by psalameh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Erik Lopez
Report | Print
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

We appreciate your feedback and use this information to improve. We hope to see you again in the future and thank you for being a Bob Baker Subaru customer!

July 27, 2022

Easy check in and pick up. Josh was very helpful and arranged a ride for me. More

by stephenmulcare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Report | Print
Jul 28, 2022 -

Autonation Subaru Carlsbad responded

Thank you for leaving Josh this awesome review, Stephen! We're happy that you had a five-star visit to Bob Baker Subaru!

July 27, 2022

Communication could have been better. I was told that my car would be ready by a certain time and it was not and delayed my being able to pick it up due to a trip. I had to call sever More

by davidgreiley@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Report | Print
Jul 28, 2022 -

Autonation Subaru Carlsbad responded

David, We regret that your visit wasn't up to our usual standards and we appreciate you bringing this to our attention. We encourage you to reach out so we can discuss this with you in more detail and find a resolution. Thank you, Norman Amabile - Service Manager - (760) 804-5037

July 24, 2022

Great experience every time I go there for all my Suburu needs. Very friendly, fair prices and good service. Lester and the supporting staff were awesome. More

by terrific2day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your continued support of the Bob Baker Subaru team! We appreciate your business and look forward to your next visit!

July 23, 2022

Very polite and convenient. Adding more words to meet the minimum. Wow, need to add more. More

by Nicolettego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember who helped..., Tanner Knapp, Josh Fife
Report | Print
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! Your business is greatly appreciated by our entire team here at Bob Baker Subaru and we hope to see you again next time!

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