Autonation Subaru - Service Center

Unbelievable poor service. I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my firs I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my first service and wanted them to check everything that could go wrong with full throttle acceleration just in case it was an issue with the car. I was told it would be 3 hrs, so I accepted a Lyft ride to work. At 2pm I asked about my car and was told they would check on it. I asked for a Lyft ride back as it would be 3 when I got there, a full 6 hours after I dropped it off! When I got there I expected my car would have been safety checked and serviced. I was told they did not have time to look at it. Even after I explained I had an unintentional acceleration event the night before! How on earth can this dealership function like this? 6 hours and no service, not even checking my car for safety issues! Very poor management of this facility and not caring one bit. I had NO OPTION other than to take my now UNCHECKED car back and drive it home. What a waste of time spent at this dealership with NO RESULTS after SIX HOURS! More

He was the only one at the dealership that really helped me and respond to me. me and respond to me. More

My car was there for 6 weeks and only one time did they call to give me an update. call to give me an update. More

The folks at Bob Baker made my day with quick and efficient service. Express service was much appreciated. You guys rock! efficient service. Express service was much appreciated. You guys rock! More

Great smiles and greetings. When I picked up my washed car there was a spider web on the turn signal by the steering wheel, my car was there for 4 days. John was concerned and a When I picked up my washed car there was a spider web on the turn signal by the steering wheel, my car was there for 4 days. John was concerned and attentive, I appreciated that. It was the Friday of memorial day weekend at 445 pm so I get it but quality of service should be all the time. I liked my first experience and will enjoy coming back in the future for all my Subaru needs. Thanks, Elizabeth Metcalf More

Kevin checked me in for my appointment as my original service advisor was dealing with another customer. He instructed me where to move my vehicle while he notified the advisor of my arrival. Kevin then service advisor was dealing with another customer. He instructed me where to move my vehicle while he notified the advisor of my arrival. Kevin then returned, let me know that he would assist me as the advisor was still engaged with the other customer. Kevin was a model employee, in that he displayed courtesy, professionalism And excellent customer service. I felt like a valued customer, dealing with someone who obviously liked his job and employer. More

Service department did a great job installing the Subaru accessories purchased with the car. Thanks! accessories purchased with the car. Thanks! More

Service personnel (like Filip) appear knowledgeable and are helpful. Repair works sometimes appears spotty. Still waiting to determine if repairs are complete. are helpful. Repair works sometimes appears spotty. Still waiting to determine if repairs are complete. More