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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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June 16, 2022

Great job on the manufacturer’s recall for my Subaru Outback and done on time! More

by Lmjgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Jun 17, 2022 -

Autonation Subaru Carlsbad responded

This is a fantastic review! Thanks from the entire team at Bob Baker Subaru!

June 16, 2022

Prompt response when I arrived maintenance was done in a timely manner. the staff were friendly More

by Akachtan372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jun 17, 2022 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5 star experience for you here at Bob Baker Subaru!

June 15, 2022

Quick and great service . nice waiting area. Counselor knowledge is great and very helpful explanation More

by TUYET_PHAM2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donot remembered
Jun 15, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We hope to see you back here at Bob Baker Subaru for all of your future auto needs.

June 15, 2022

Wonderful process checking in. Way too expensive for what was being done. Cannot return due to out of range costs charged More

by GARYRWILLIAMS1
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 16, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the positive review, Gary! We are sorry to hear our prices were steep for you, but we're glad to know your experience was a pleasant one. -Bob Baker Subaru

June 14, 2022

The service area was under construction and the drop off process was confusing. The service took a little longer than expected and my car was not washed. More

by RYWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 15, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the positive review! We hope to see you back here for a full five-star experience! -Bob Baker Subaru

June 14, 2022

Service was great! Tanner your service writer was very good with getting us in and out thanks. More

by JUDYLUBBEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 15, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your 5-star review and your repeat business. We are grateful to serve you. - Bob Baker Subaru

June 14, 2022

Brought my car in last minute with no appointment due to the clutch going out, they had it completely ready in less than 20 hours. Tanner and Julien were extremely helpful!! More

by natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Jun 15, 2022 -

Autonation Subaru Carlsbad responded

Tanner and Julien are the dream team and we're so glad they could assist you, Natalie! Thank you for trusting Bob Baker Subaru to provide the best care!

June 10, 2022

Bob baker subi always takes care of me! Wouldn’t take my car anywhere else! More

by KJELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Tanner Knapp
Jun 11, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru team! It's our privilege to serve you and we look forward to your next visit!

June 10, 2022

I was informed that the service area was under construction but the service was still excellent. A customer service rep saw me pull up and left his office to let me know where to wait. What I want More

by KELLEHER51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 13, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reviewing your recent visit with the Bob Baker Subaru team! We appreciate your wonderful feedback and hope we have the opportunity to serve you again in the future!

June 10, 2022

The customer service staff are excellent communicators. The actual cost matched the quote. They had a loaner car waiting for me since it was a big project. All very efficient and easy to deal with. I would More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Jun 11, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the fantastic feedback, Dave! We appreciate you visiting us here at Bob Baker Subaru and hope we can be of service again in the future!

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