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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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February 22, 2022

No problems…. Up to expectations. Courteous and nice. I wish they would not readjust seats but I will mention that next time. More

by KolkmanAllen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
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Feb 24, 2022 -

Autonation Subaru Carlsbad responded

We're happy we could live up to expectations! Thank you for coming to Bob Baker Subaru!

February 22, 2022

I had an amazing rep. he got me a loaner car to get back to work and pick up my son. I was there for a recall and everything was great. He mentioned my brakes needed to be More

by msbesarra (Mj)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
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Feb 24, 2022 -

Autonation Subaru Carlsbad responded

Thank you for giving us the opportunity to serve you! We appreciate your kind review and hope we can be of service again in the future! - The Bob Baker Subaru Team

February 21, 2022

Always polite and if I am standing by my car someone always asks “if I have been helped yet!” More

by Ellenkweaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
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Feb 23, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your review, Ellen! We appreciate your 5-stars, and look forward to passing along your kind comments to our team! -Bob Baker Subaru

February 21, 2022

The team at Bob Baker Subaru are the best, Tanner, Julian,Erik, Filip, Lester and Josh. Thanks for you help. More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
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Feb 23, 2022 -

Autonation Subaru Carlsbad responded

Hi Storm, thank you for visiting Tanner, Julian, Erik, Filip, Lester, and Josh at Bob Baker Subaru! They loved assisting you!

February 19, 2022

Service rep did not provide estimate on how long service would take. Crowded waiting area. More

by MOMINT29
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Feb 21, 2022 -

Autonation Subaru Carlsbad responded

Hello, I have read your review, and am sorry to hear we didn't provide you with a perfect appointment. Our team is working hard, but am sorry to hear that we didn't provide you with an estimate on your service. We appreciate your business and hope to provide you with a better appointment next time. Thanks, Norman Amabile - Service Manager - (760) 804-5037

February 17, 2022

Bob Baker Subaru in Carlsbad is the best dealership/ car service in San Diego…great service every time! More

by Mcassianodossantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Feb 18, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy that you consider us the best at Bob Baker Subaru!

February 17, 2022

Responsive and courteous, on time Appointments, completion on time, car is clean when delivered great team More

by SAGOLD_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Report | Print
Feb 18, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this fantastic feedback! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit!

February 16, 2022

Eric did a great job explaining all the work that was going to be done on the vehicle. More

by AMANDA.DETERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
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Feb 18, 2022 -

Autonation Subaru Carlsbad responded

We're so happy to hear this, Amanda! Thank you for trusting the Bob Baker Subaru team with your business and please don't hesitate to reach out if we can be of service again in the future!

February 15, 2022

Still waiting for call back on part ordered on my last oil change. Service man didn’t acknowledge my request. When I came in but assured me part would be ordered. More

by ann14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp, Filip Wisniewski
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Mar 01, 2022 -

Autonation Subaru Carlsbad responded

Hi Ann, We appreciate you bringing this information to our attention. Please contact me directly so I may check on the status of this issue. Thank you, Norman Amabile - Service Manager - (760) 804-5037

February 12, 2022

The staff is outstanding and friendly Julian went over The staff is outstanding and friendly Julian went over and above to provide exceptional service More

by soozle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Perez
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Feb 15, 2022 -

Autonation Subaru Carlsbad responded

We're so happy to hear this! Thank you for visiting the team here at Bob Baker Subaru. We hope to see you again next time!

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