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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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February 11, 2022

I am new customer and my former service location offered reward/loyalty program. For service this location doesn’t offer reward program. Service overall was good and work done well. More

by Me..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Feb 14, 2022 -

Autonation Subaru Carlsbad responded

Thank you for giving us the opportunity to serve you! We appreciate your feedback and hope you'll be visiting us again in the future. Take care! - The Bob Baker Subaru Team

February 09, 2022

There was a lack of communication between the gentleman I ordered the tires from and my advisor. It was after 5:00 when I picked the car up and no one knew what the price of the tires were. I returned the n More

by raaschranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Feb 09, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. We appreciate your patience throughout this experience and hope we have the opportunity to serve you again in the future. Take care!

February 09, 2022

Courteous, informative representative who kept me informed regarding the repairs needed for my car. He even offered to stay a little late for me to pickup. More

by MESIASLAURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Feb 09, 2022 -

Autonation Subaru Carlsbad responded

We're happy to hear our team provided you with such wonderful service! Thank you for visiting Bob Baker Subaru - we hope to see you again next time!

February 08, 2022

Servive was poor again. The team was able to do my oil change and tire rotation in about 1 hour. Unfortunately the techs are very sloppy no plastic on the seats or floor mat cover. Oil or grease on my das More

by steffengrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Technicians and service reps
Feb 09, 2022 -

Autonation Subaru Carlsbad responded

Sorry for the poor service, please call me at 760-804-5037 . I want to help. Norman

February 06, 2022

Everyone there is a delightful person I always have such a great experience…. Thank you More

by classic08hd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, Tanner Knapp, Josh Fife, Filip Wisniewski, Lester Cochran, Erik Lopez
Feb 08, 2022 -

Autonation Subaru Carlsbad responded

Thank you so much for these kind comments! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit with us!

February 05, 2022

Excellent service and warm, friendly staff that listened to my questions or concerns all while maintaining a professional attitude. When the tire icon popped up a few years ago, my son brought the car in a More

by rwrrrwrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Feb 08, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! It's truly our privilege to serve you & your family and we look forward to your next visit with us here at Bob Baker Subaru!

February 04, 2022

The employee was so friendly and professional. My car was washed after being serviced. I was very pleased. More

by LOVEABOVE914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 07, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting us here at Bob Baker Subaru! We hope to see you again next time!

February 04, 2022

Service was great! The technician was informative and my service was taken care of expediently. More

by maryaltomare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 08, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to see you again next time!

February 02, 2022

Appointment was easy to make and receive a reminder also the day before the scheduled day More

by Ss90nine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Feb 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again next time here at Bob Baker Subaru!

Feb 03, 2022 -

Ss90nine responded

Excellent service and happy with the Service department

February 02, 2022

Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de More

by SLADE991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Heitger, Lester Cochran, Jamie Weeks
Feb 17, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback. I'm sorry to hear that your recent experiences with us have been less than satisfactory and will make sure these concerns get addressed with our team so we can work to improve our service where needed. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you would like to speak with us in greater detail. Don Elliott - Customer Service Relations Manager - (760) 804-5038

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